Customer Support Representative-III

Job Title: Customer Experience Specialist
Location: New York NY
Duration: 3 months on W2 (Possibility of Extension)
Shift: 8am-4pm M-F (On-site)

About the Team:
When you join our team you join our dream: to grow and empower local economies. Were focused on improvementfrom moving faster to leveling up the quality of our productand our work is never complete. As *** grows both in scale and in scope of offering we are excited and passionate about building a community. If youre looking to define your career as part of something greater than yourself come join us as we launch and grow in markets across the U.S.!

About the Role:
Were looking for a hands-on people-first leader with strong operational acumen and ability to perform under high pressure environments to serve as a Customer Experience Specialist as we pilot a new suite of service this role youll support high-priority initiatives stabilize operations and provide leadership as needed. This is a dynamic position ideal for someone who thrives in ambiguity loves to lead teams and enjoys solving problems on the ground. Theres no such thing as a typical day and to excel you cant just be smart you have to be self-motivated have exceptional interpersonal & relationship-building skills and be analytical.

Were looking for strong performers who can move fast to get things done have a natural aptitude for blending creativity and analytics to devise innovative solutions and are excited by the idea of bringing *** to the world. If this sounds like you read on!

Youre excited about this opportunity because you will...

• Own Operational Excellence: Oversee day-to-day operations ensuring fulfillment of new services run smoothly efficiently and safely. Monitor Dasher performance identify root causes of inefficiencies and implement corrective action plans.
• Drive Process Improvements: Use data and insights to design and execute improvements to workflows team structures and fulfillment practices.
• Manage: Create and own workflows that keep launch projects on track from beginning to end to build a successful business foundation.
• Support Growth and Change: Partner with cross-functional teams to support growth initiatives training programs special projects market expansion efforts and share insights on key learnings from coverage assignments.
• Build: Generate new business by exploring growth opportunities with new and current use-cases for the *** Marketplace and other verticals.

Were excited about you because
Qualifications:

• Youre organized and proficient using Google Suite. You can handle triaging multiple tasks at once and thrive under pressure.
• Youre a strong communicator. You clearly articulate directions and may have experience in a customer-facing or management role.
• Youre a self-starter. You have a bias towards action and are able to thrive in a fast-paced constantly changing work environment.
• Youre a problem solver. You have a talent for synthesizing complex projects can independently translate high-level goals into actionable plans and enjoy implementing processes.
• Youre naturally curious. You always look for ways to innovate and improve.
• Youre determined. You roll up your sleeves and do whatever it takes to make things successful.
• Youre a relationship-builder. You can influence and motivate people at all levels across a variety of job functions.

Nice to Haves:

• You have a Bachelors degree or higher or are currently pursuing one
• You have 1 years of experience in sales consulting strategy business development operations technology banking analytics early stage startups or related experience
• Demonstrable success leading initiatives establishing and achieving goals and succeeding in a team environment
• You have success executing business development opportunities or negotiating partnerships