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Customer Support Representative II
Job Location:
Job Location:
Johnston, IL - USA
Hourly Salary:
USD 16 - 18
Hourly Salary:
Posted:
22 October 2026 (2 days ago)
Posted:
Application Deadline:
19 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our Client an Agriculture Products company is looking for a Customer Support Representative II for their Johnston IA location.
Responsibilities:
Requirements:
Why Should You Apply
As an equal opportunity employer ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race color religion gender sexual orientation gender identity or express ethnicity national origin age disability status political affiliation genetics marital status protected veteran status or any other characteristic protected by federal state or local laws.
Responsibilities:
- The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries issues and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone email and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80 products supported by this support team:
Requirements:
- Fluent in Spanish
- Skills in interpersonal communications negotiation and conflict resolution
- Experience with customer service / support
- High comfort level and experience with consumer software applications
- Strong computer and troubleshooting skills
- Experience with data management
- Knowledge of agriculture customers
- Agriculture operations experience including Precision Farming experience
- Prior work experience in Agriculture or Technology dealer channels
- Bachelors degree in Agriculture Business Engineering related field IT or a similar discipline
Why Should You Apply
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race color religion gender sexual orientation gender identity or express ethnicity national origin age disability status political affiliation genetics marital status protected veteran status or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
About Company
ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
