Customer Support Representative

Join Our Team as a Customer Support Representative!Location: Horsham PA In-Office Schedule: 7:30 AM 4:00 PM and 11:00 AM 7:30 PM alternating between early and late shifts. Overview:Do you thrive on helping others and solving problems Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. Youll be the go-to expert for order placement status updates and resolving any questions or concerns. If youre friendly detail-oriented and enjoy a fast-paced environment this is the role for you! Key Responsibilities:Resolve order issues to ensure customer satisfactionProvide timely email correspondence and occasional phone supportUpdate order statuses obtain ETAs and tracking numbersExpedite order cancellations shipping issues and delivery exceptionsProvide shipping quotes (UPS USPS FedEx DHL) and assist with shipment changesInvestigate and resolve shipment-related issues including issuing RMAsWork with manufacturers to obtain credits and resolve product issuesUnderstand goods issues goods receipts quarantines and credit memos and their effect on inventoryNavigate and leverage ERP software programs to support daily operations Knowledge Skills and Abilities:Prior customer serviceexperience requiredStrong computer skills with the ability to type 40 WPMOutgoing and friendly personality with outstanding professionalismExcellent communication and decision-making skillsAutomotive knowledge or service experience is a strong plusHigh School Diploma or equivalent required There at Every Turn: Our BenefitsWe believe in empowering our employees through career growth opportunities ongoing learning and a strong culture of support. Heres what we offer:Competitive Pay StructureCompany-Sponsored Insurance (Medical Dental FSA Dependent Care Accounts)Generous Paid Time Off and Paid Holidays401(K) MatchTuition ReimbursementCompany-Sponsored EventsSubsidized Part Purchasing Program