Customer Support Engineer

Job Summary

Gluware is hiring a Support Engineer! We are looking for someone comfortable interacting with customers on a daily basis. This full-time position reports to the Sr. Director of Customer Success and Support and joins a team of fellow Support Engineers with varied backgrounds and experience. Youll collaborate to deliver support solutions to Gluwares enterprise customers using our market-leading platform while proactively spotting issues and reporting bugs. The shift for this role is EST business hours.

About Gluware

Gluware is the intelligent network automation industry leader powering self-operating enterprise networking for Global 2000 companies across finance healthcare pharma energy and more. Our platform helps the worlds largest enterprises prevent critical network outages maintain compliance and keep pace with ever-changing business requirements through a multi-vendor multi-platform intent-based approach that requires no custom scripting.

Our solutions span the full network automation lifecycle: Discovery & Inventory OS Manager Config Model Editor Config Drift & Audit Network RPA Topology Workflows and more all backed by DIAL (our Device Interaction and Automation Layer). Were also actively building and Gluware Titan bringing AI natively into network automation workflows.

We offer a competitive salary and benefits package real growth opportunities and a team that genuinely enjoys the work. Come help us push enterprise networking forward.

Responsibilities

• Provide day-to-day technical support for all Gluware customers troubleshooting any issues they may encounter with the Gluware platform
• Lead regularly scheduled success engagements ensuring customers are meeting their goals and requirements with the Gluware platform
• Work with customers to onboard and implement Gluware servers and the Gluware IDE
• Collaborate with Pre-Sales and Sales teams advising and assisting with automation approaches and customer implementations
• Occasionally assist or lead product training and product demos
• Contribute to internal and external documentation product resources and customer facing packages
• Stay current on major network and cloud vendor architectures products and evolving AI/ML capabilities relevant to network automation
• Participate in on-call rotation.
  

Qualifications

• Associates degree in Information Technology Computer Science or equivalent hands-on experience
• 23 years of hands-on networking experience (design implementation or operations)
• Strong working knowledge of various IT concepts (networking virtualization Linux scripting automation regex infrastructure services etc.)
• Strong interpersonal and communication skills comfortable working with engineers architects and leadership teams
• Highly motivated able to grasp complex concepts and learn quickly
• Demonstrated ability to prioritize workload respond quickly to changes and work with the drive and determination to succeed
• Strong verbal and written communication and demonstrated ability to work within a multi-disciplinary and multi-cultural team

Nice to Have

• 3-5 years of experience with at least one of the following: MongoDB JavaScript LiquidJS Ubuntu Docker APIs
• CCNA-level certification or advanced knowledge of networking vendor technologies with one of the following: Cisco Aruba Juniper Fortinet etc.
• Experience with the following virtualization technologies: VMware vSphere Hyper-V KVM
• Experience with or working knowledge of cloud infrastructure deployment (AWS Azure GCP)
• A builder mentality side projects home lab personal automation or hardware projects are a genuine plus

Benefits

Gluware offers employees benefits including medical dental vision life and disability insurance 401(k) 10 paid holidays and 15 days off per year for paid time off.

What happens when you apply

Individuals seeking employment at Gluware are considered without regards to race color religion age sex marital status physical or mental disability or sexual orientation.

Interested Apply online at youve applied to prepare yourself for the next steps please explore our website:

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Manager