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Customer Support Engineer
Job Location:
Job Location:
Arlington, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 October 2026 (15 hours ago)
Posted:
Application Deadline:
18 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Overview
We are seeking a Customer Service Engineer (CSE) / Quality Liaison Engineer to serve as the primary link between our clients manufacturing operations and a customer production facility. This role is responsible for product quality support non-conformance investigation customer communication containment activities data reporting and continuous improvement efforts.The ideal candidate is highly organized technically proficient customer-focused and experienced in manufacturing quality systems. This position requires regular interaction with plant personnel engineering teams and customers to ensure product quality and timely resolution of issues.
Responsibilities
Customer & Quality Support
- Serve as the primary communication link between the customer plant and manufacturing operations
- Build and maintain strong customer relationships to support business growth and product performance
- Provide technical support and product issue resolution at the customer site
- Support customer concerns and quality-related investigations
- Conduct first-level analysis of product non-conformances and recommend corrective actions
Product Verification & Containment
- Verify suspect product and initiate containment activities
- Coordinate and execute 24-hour containment actions when quality issues arise
- Coordinate additional containment activities as required
- Expedite non-conforming materials back to manufacturing facilities on the same day
- Maintain and verify product testing equipment
Reporting & Data Management
- Input and maintain data within Incident Reporting Systems (IRS)
- Track and monitor customer quality performance metrics
- Monitor and negotiate customer return Parts Per Million (PPM) rates
- Prepare and submit weekly activity and trip reports
- Maintain accurate documentation and reporting related to quality concerns and corrective actions
Continuous Improvement
- Participate as an active member of quality response teams
- Support root cause investigations and corrective action implementation
- Identify opportunities for product and process improvements
- Coordinate special projects and customer-related quality activities
- Drive improvements that enhance customer satisfaction and product quality
Required Qualifications
- Bachelors degree in Engineering
- Strong computer skills including:
- Microsoft Excel
- Microsoft Word
- Email systems
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Ability to analyze quality concerns and non-conformance issues
- Experience working directly with customers in a manufacturing environment
- Ability to manage multiple priorities and work independently
- Strong attention to detail and documentation accuracy
Preferred Qualifications
- 6-10 years of experience in:
- Manufacturing quality
- Customer quality engineering
- Supplier quality
- Product support
- Automotive or industrial manufacturing environments
- Experience with incident reporting systems and quality tracking tools
- Knowledge of quality metrics containment procedures and corrective action methodologies
- Experience supporting production plants or customer manufacturing facilities
- Familiarity with quality systems and continuous improvement processes
Required Experience:
IC
About Company
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