Customer Support & Dispatch Full Time

Contract-to-Hire $17.00$18.00/hour Full-Time MondayFriday 100% In-Office

TES Staffing is partnering with a well-established national business solutions company to find a Customer Care Support Representative to join their professional collaborative team.

This is a great opportunity for someone who enjoys helping customers staying organized solving problems and coordinating moving pieces. Youll serve as a key point of contact for customers while working closely with service technicians and internal teams to make sure requests are handled accurately and efficiently.

If youre coming from retail hospitality banking healthcare call center dispatch or administrative customer service and are looking to transition into a professional corporate office environment this could be a great next step.

• Contract-to-hire with long-term career potential
• $17.00$18.00/hour
• Stable MondayFriday schedule
• 100% in-office position in a professional corporate environment
• Supportive leadership and collaborative team
• No sales quotas or cold calling
• Opportunity to build valuable customer service order processing dispatch and corporate office experience
• A role where you can make an impact while maintaining a healthy work-life balance

As a Customer Care Support Representative youll help ensure customers receive prompt professional and accurate support. Youll manage incoming requests coordinate service activity and work with internal teams to resolve issues.

Responsibilities include:

• Process incoming customer supply and service requests by phone email fax and other established methods
• Review customer account history and usage to help ensure appropriate products and quantities are shipped
• Answer customer questions regarding orders supplies equipment service visits shipments and product issues
• Provide customers with updates regarding orders shipments and deliveries
• Coordinate and dispatch Service Technicians according to established procedures
• Ensure customer calls and requests are addressed and returned in a timely manner
• Handle customer questions complaints and concerns with professionalism patience and empathy
• Perform routine account troubleshooting and assist with resolving customer issues
• Maintain and update customer accounts records and internal systems
• Track and update orders including shipping and transit information
• Accurately document customer interactions service activity and resolutions
• Monitor supply requests and account usage to help ensure accurate fulfillment
• Perform other related duties as assigned

Youll be successful in this role if you have:

• High School Diploma or GED
• At least 1 year of experience in customer service order processing account support dispatch or administrative office work
• Excellent communication skills and professional telephone etiquette
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and a customer-focused mindset
• Basic working knowledge of Microsoft Word and Excel
• A positive attitude and willingness to learn

This could be a great fit if you:

• Have customer service experience and want to move into a professional corporate office
• Enjoy staying organized and coordinating schedules orders or service requests
• Are comfortable communicating with customers over the phone and email
• Want a stable MondayFriday position with long-term potential
• Are looking for an opportunity to develop your professional skills and grow with a company

If youre dependable organized customer-focused and ready to take the next step in your career wed love to hear from you!