Customer Support Assistant

Job Description:

Job Responsibilities:

• Provide excellent customer support to individuals seeking mental health treatment at Amend Treatment.
• Assist clients with inquiries appointment scheduling and general information about services offered.
• Coordinate communication between clients and the treatment team to ensure a smooth and positive experience.
• Maintain accurate records of client interactions and follow-up on any outstanding issues.
• Collaborate with the treatment team to provide holistic care and support to clients.

Essential Qualifications:

• Excellent communication skills both verbal and written.
• Empathy and understanding towards individuals struggling with mental health challenges.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced team-oriented environment.

Desired Experience:

• Prior experience in a customer support or client-facing role.
• Knowledge or interest in mental health treatment and holistic wellness.
• Experience working in a residential treatment center or similar environment is a plus.

Salary & Benefits:

• Minimum Salary: $20 per hour
• Maximum Salary: $25 per hour
• Currency: USD
• Frequency of Pay: Bi-weekly
• Maximum Experience: 2 years