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Customer Success Scientist Atum
Job Location:
Job Location:
Newark, DE - USA
Monthly Salary:
$ 110000 - 140000
Monthly Salary:
Posted:
21 August 2026 (Yesterday)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ATUM is a leader in cell line development gene synthesis and protein engineering. We are seeking a highly motivated Customer Success Scientist to join our team.
Job Summary:
As a Customer Success Scientist you will serve as the crucial linchpin connecting our clients with our internal commercial and scientific operations. Leveraging your technical expertise you will champion a seamless end-to-end customer experienceguiding clients from their initial technical inquiries and precise quoting through to successful project fulfillment.
Responsibilities:
Qualifications:
Industry Experience:
Technical Skills:
Core Competencies:
Job Summary:
As a Customer Success Scientist you will serve as the crucial linchpin connecting our clients with our internal commercial and scientific operations. Leveraging your technical expertise you will champion a seamless end-to-end customer experienceguiding clients from their initial technical inquiries and precise quoting through to successful project fulfillment.
Responsibilities:
- Technical Quoting & Order Management: Gather and verify customer requirements to accurately determine the optimal gene synthesis or protein expression solutions for their specific research needs. Design and create accurate quotation offers and sales order records utilizing internal systems.
- Order Fulfillment: Manage order entry and collate information across multiple applications to provide proactive order status updates. Ensure order acceptance and fulfillment processes strictly adhere to commercial agreements.
- Technical Support: Act as the subject matter expert (SME) for Gene Synthesis and Protein Production projects (including platforms like lightningHEK Lock-In and discoCHO) to respond to customer inquiries. Plan and facilitate consultative sessions for assigned accounts.
- Business Development Collaboration: Work closely with the technical Business Development (BD) teams to support customer discussions execute sales strategies and help achieve quarterly and annual revenue targets.
- CRM Management: Maintain highly accurate records of customer interactions detailed notes and sales opportunities within LIMS and HubSpot (or current CRM).
- Cross-Functional Coordination: Ensure project milestones are defined tracked and met on time.
- Technical Reporting: Track and report on status with updates to internal and external stakeholders.
Qualifications:
- Education: Bachelors degree in a life science (biology biochemistry chemistry) Bioengineering Bioinformatics or a closely related field.
Industry Experience:
- 2 years of experience in life science sales customer success or technical support (pharma or biotech services field preferred).
- OR 2 years of experience in technical project management bioinformatics engineering or leading cross-functional projects.
- Bonus: Previous experience in a customer-facing field sales role is strongly preferred.
Technical Skills:
- Experience in Molecular Biology. Anunderstanding of the basics of molecular cloning bacterial and mammalian cell growth protein expression and antibody structure and function is highly desired for this position.
- Proficiency with LIMS HubSpot (or a similar CRM) Excel and aptitude for mastering quotation/order management software.
- Working knowledge of project management tools
Core Competencies:
- Demonstrated ability to consistently manage multiple priorities balancing external customer demands with internal engineering deadlines.
- High attention to detail and exceptional organizational capabilities.
- Ability to communicate effectively (strong oral and written skills) with both internal technical stakeholders (engineers/scientists) and external customers.
- Demonstrated ability to maintain a high standard of courtesy cooperation and professionalism in all interactions with teammates and clients.
Why ATUM
- Innovative Environment: Be at the forefront of the next-gen biotech revolution in Quantitative Biology.
- Culture of Excellence: Enjoy a collaborative hands-on atmosphere with mentorship and rapid professional growth opportunities.
- Perks & Benefits: Free daily catered lunch comprehensive health benefits PTO and a 401(k) with a Safe Harbor plan.
- Compensation Range: $110000 $140000 base salary (commensurate with experience).
Required Experience:
Manager
About Company
ATUM Struggling with unpredictable cell line productivity and CQAs in biologics manufacturing? Discover how ATUM’s discoCHO platform revolutionizes the
