Customer Success Operations

Maddox is the nations leading provider of electrical transformers to the commercial and industrial market with primary locations in South Carolina Washington State Texas Idaho and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting.

Maddox was founded on Christian values and we are serious about investing in the people processes and culture that make this a great place to work. We build real things solve real problems and expect professionalism competence and integrity from our team.

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Maddox You

As a member of our Customer Success Operations team you will be a primary stakeholder for our enterprise resource planning (ERP) system. Your focus will be on entering new sales orders into the ERP and updating them throughout their life cycle. Your work ensures that our customers receive accurate order confirmations the correct products and that our internal teams have the accurate timely data they need to perform their job functions. Attention to detail and organizational skills are paramount in this role. You will also be responsible for answering general customer service phone calls and directing callers to the appropriate parties to resolve their issues.

This position is one of Maddoxs oldest commercial positions with a proven playbook and a strong team but we are growing rapidly so adaptability is critical in this role.

More About You:

• You are technically savvy with modern platforms (Google Suites etc). If you prefer a more old-school approach (i.e. stacks of sticky notes) you will struggle in this role.
• You have keen attention to detail and can perform recurring tasks accurately and precisely particularly regarding data entry.
• You are autonomous and capable of managing your own time and workflows.
• You are comfortable with phone communication and able to think quickly on your feet during conversations.
• You are capable of balancing multiple tasks without becoming overwhelmed.
• You welcome constructive feedback to help you develop in your role.

Basics

• Full-time. The schedule is generally 7:00 AM - 4:00 PM.
• Drug-free workplace.

Comprehensive Full-Time Benefits including:

• 3 Weeks Paid Time Off (PTO) (and an additional week for managers and an additional week after 5 years).
• Health & Wellness: Can be taken as traditional insurance or as cash in lieu of benefits. Benefit amounts vary based on age family status and eligibility but as an example in most circumstances an employee with a spouse and 3 kids would be eligible for $19200 / year or more.
• Paid paternity/maternity leave
• 401k with 100% match up to 8% of wages.
• Paid holidays marriage and family gifts to celebrate significant life events and other reimbursements and voluntary benefits and coverages (such as Vision Dental Short Term Disability Additional Life Insurance Accident etc) as eligible.

Skills & Experience

Experience with ERP systems is great but not required. If you are aligned with our Core Values and have a teachable attitude you are a candidate for this position.

Pro Tip: We get a LOT of applicants so if you want to stand out write a few sentences telling us what stood out to you and why you think youd thrive in this particular opportunity.