Customer Success Manager, Top Accounts

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

Join Anthropics Customer Success team in a high-visibility & high-impact role driving AI adoption for one of our largest accounts in the Tech segment. As a dedicated Enterprise Customer Success Manager youll be their strategic partner and trusted advisor helping them harness the full potential of all our Claude capabilities - API Claude Code Cowork and other surface areas.

Youll work with a global technology leader to actively deploy and adopt AI to reshape the technology landscape. Youll be working with key partners who are moving fast and pushing the boundaries of whats possible with LLM technology. Your role will entail developing genuine partnerships with the customer and key stakeholders gaining a deep understanding of their multi-pronged business objectives strategic direction AI vision and technical needs. Youll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team you will provide your customer best practices and guidance to getting the most impact with Claude in a safe sustainable way while supporting them as their consumption grows and evolves.

Your role focuses on helping customers scale their usage effectively drive model and use case optimizations implement change management strategies and maximize the ROI of their investment. The insights you gather from your customers will directly inform our research priorities product development and go-to-market strategies making you a key voice in shaping how we build and deliver ongoing value as a business.

• Build trusting strategic relationships with key customer decision makers in complex matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
• Become an expert in Anthropics products across API Claude Code and Cowork understanding the technical nuances and best practices for each to guide customers to the right solutions
• Own the customer operations across their lifecycle maintaining a structured operational assessment of the account (customer readiness operational health strategic alignment enablement strategy adoption intelligence) that grounds comprehensive account and success plans and Quarterly Business Reviews
• Identify potential use cases and lines of business not currently onboarded partnering with customers and Sales/Product to discover new applications for Claude across different departments teams and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations including Train the Trainer programs Center of Excellence development and organizational enablement
• Leverage your deep knowledge of the customer to proactively drive consumption planning and the value story behind it developing credible ROI hypotheses and quantifying outcomes that build the case for continued and expanded investment
• Ruthlessly prioritize across the accounts many business units and workstreams building programmatic repeatable motions

• 8 years of experience in Customer Success Technical Account Management Solutions Engineering and/or Strategy Consulting
• Experience working with F10 companies at the exec level ideally including established tech companies you understand what it mans to lead organization-wide change or adoption programs (multiple functions thousands of users) for a product that required C-suite sponsorship
• Technical fluency with ability to understand and articulate AI/ML concepts the software development lifecycle (SDLC) and implementation patterns across a set of diverse stakeholdersfrom end users to executives
• You build with AI daily automating your own workflows with agents skills and tooling is second nature preferred experience with Claude Code
• Proven track record of driving measurable outcomes inside a single highly matrixed organization with many business units. You treat customer asks as two-way exchanges: comfortable asking for commitments references and access in return and pushing back on requests that arent leveraged.
• Cross-functional collaborator who represents the customer in a positive proactive manner rallying everyone around paths forward that solve customer needs.

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policy for using AI in our application process.