Enter a job title or keyword
Customer Success Manager State & Local NE
Job Location:
Job Location:
Washington, DC - USA
Yearly Salary:
USD 100000 - 115000
Yearly Salary:
Posted:
29 August 2026 (8 days ago)
Posted:
Application Deadline:
26 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Clearview AI is the leading provider of facial recognition technologies to US law enforcement state and federal agencies. Our mission is to help our users solve crimes and prevent financial fraud with the responsible use of our facial recognition software. Our company is a high-octane fast growing startup looking to hire enthusiastic and intelligent team members to join our team. Candidates must be located in one of the Northeast states - Connecticut Maine Massachusetts New Hampshire New York Pennsylvania Rhode Island Vermont and West Virginia. To learn more about us please visit and our revolutionary facial recognition technology.
Responsibilities
- Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption
- Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees regular visits (virtual/in-person) reports events
- Understand customers needs and priorities to optimize the use of their platform
- Identify growth opportunities for up-sell and cross-sell within existing accounts
- Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
- Effectively communicate application features and product information for new releases and facilitate their adoption
- Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers
- Collaborate closely with various cross-functional teams (Product Management R&D Marketing and Sales) to drive better results
- Resolve billing and support inquiries in a timely and productive manner
- Coordinate small customer projects
- Assist in onboarding new team members
- Additional duties and responsibilities as reasonably required by the employees supervisor or CEO
- Manage and optimize enterprise customer accounts ensuring seamless onboarding training and ongoing support with a focus on improving customer satisfaction and retention.
- Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges working closely with cross-functional teams such as finance and marketing to ensure successful customer outcomes.
- As a Customer Success Manager you will play a pivotal role in shaping the customer experience driving adoption and expanding Clearview AIs footprint within enterprise organizations.
- Other reasonable additional responsibilities that may be asked from time to time
Skills Knowledge and Expertise
- 8 years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety)
- Experience providing product support at the user level
- Experience using CRM tools (ex: SFDC Hubspot)
- Well-organized and excellent time management abilities
- Proven ability to collaborate and build strong relationships with customers
- Exceptional oral and written communication skills and attention to detail
- Passion for technology and public safety
- Bachelors degree or equivalent experience
- Ability to travel within United States
Benefits
- Medical Dental Vision STD and LTD Plans
- FSA - Medical and Dependent Care
- EAP and wellness programs
- 13 Paid Holidays
- Unlimited PTO
- Flexible work environment - 100% remote
- 401(k) plan
The expected annualized salary compensation for this position is between $100000 - $115000 with participation in our stock equity plan. This estimated salary represents the typical starting rate of candidates hired in a similar role. Factors that may be used to determine your actual salary include relevant experience skills and your remote work location.
Required Experience:
IC
About Company
U.S. Intelligence Community Enterprise Account Executive Clearview AI is the leading provider of facial recognition technologies to U.S. law enforcement, state, and federal agencies. Our mission is to help our users solve crimes and prevent financial fraud with the responsible use of ... View more
