Customer Success Manager

What you get to do in this role:

We are looking for a Technical Customer Success Manager () to join our growing Customer Success Team who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals and identify growth opportunities by informing the customer of our latest innovations capabilities and products and match these to the clients business addition the  will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The  serves as the business liaison between the customer and all cross functional teams within Armis including our Executive team Product Management Engineering Sales Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results and were looking for individuals who are passionate about making customers successful.

Responsibilities:

• Lead adoption and implementation plans for platinum-level customers ensuring value realization from the Armis platform.

• Understand customer use cases and provide recommendations to improve security posture and platform utilization.

• Build and maintain trusted relationships with technical stakeholders and decision-makers.

• Act as the customer advocate within Armis coordinating across teams to meet customer objectives.

• Ensure deployment and configuration align with key business use cases and are delivered on schedule.

• Stay current on third-party integrations and how they interact with Armis within customer environments.

• Serve as a subject matter expert in your area of technical proficiency.

• Partner with Product Engineering Support and Sales teams to drive account success.

Qualifications :

Qualifications

To be successful in this role you have:

• Bachelors degree in Computer Science Information Systems or related field or relevant certifications (CISSP Security CEH).

• 2 years experience in a Customer Success Manager Technical Account Manager or related customer-facing technical role.

• 2 years experience in network engineering architecture support or design.

• 2 years experience in service delivery or technical account management in post- and/or pre-sales environments.

• Strong communication and presentation skills across technical and executive audiences.

• 2 years experience in IT security healthcare tech or similar environments.

• Familiarity with network protocols across OT/ICS biomedical or traditional IT infrastructures.

Bonus Points:

Knowledge of healthcare/ICT devices manufacturers or applications.

Experience securing IT IoT or healthcare systems.

Familiarity with scripting languages (Python preferred).

Ability to travel up to 2025% per quarter.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work :

Yes

Employment Type :

Full-time