Customer Success Manager

RLDatix is on a mission to transform care delivery worldwide ensuring every patient receives the safest highest-quality care. Through our innovative Healthcare Operations Platform were connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

Job Description

RLDatix (RLD) is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organizations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2000 team members in making a difference in healthcareevery day.

Were searching for a US-based Customer Success Manager to join our Patient Experience & Growth team in Lehi Utah so that we can help healthcare customers realize value from our solutions while driving retention adoption engagement and account growth. The Customer Success Manager will own a portfolio of named higher-value accounts (approximately 50 to 75 depending on complexity) serving as the primary relationship owner advocate and internal quarterback to build trusted relationships identify risks early and uncover expansion opportunities within existing accounts.

How Youll Spend Your Time

• Own a portfolio of assigned customer accounts and drive retention by proactively managing adoption engagement account health and renewal risk

• Identify opportunities for account growth including upsell and cross-sell signals and partner with sales teams in order to progress qualified opportunities

• Lead regular customer touchpoints including check-ins business reviews training conversations and issue resolution to help customers understand performance outcomes and value from RLDatix Patient Experience & Growth solutions

• Analyze customer data usage feedback and business goals in order to guide account planning stay close to customer risks and coordinate proactive action plans that improve retention

• Partner cross-functionally with implementation support sales product and leadership teams to coordinate customer needs resolve issues and manage competing priorities across a multi-account portfolio

What Kind of Things Were Most Interested in You Having

• 3 years of direct Customer Success experience ideally within SaaS healthcare technology marketing technology or a related environment

• Proven success owning a customer book of business and independently driving retention engagement adoption and account growth across multiple stakeholders

• In-depth knowledge on how to translate product capabilities and customer data into clear business value and how to manage a high-volume portfolio without losing sight of risks follow-ups or opportunities

• Ability to work on-site in Lehi Utah on a daily basis (candidates must be local to Utah; this role is not currently planned as remote or relocation-based)

• Sincere interest in helping healthcare organizations attract engage and retain patients; experience with healthcare SaaS marketing technology reputation management marketing attribution or call tracking is a plus as is comfort using AI-enabled workflows

• A knack for working cross-functionally with sales support implementation product and leadership teams with a proactive problem-solving mindset and familiarity with CRM systems such as Salesforce

By enabling flexibility in how we work and prioritizing employee wellness we empower our team to do and be their best. Our benefits package includes health dental vision life disability insurance 401K paid time off and paid holidays.

RLDatix is an equal opportunity employer and our employment decisions are made without regard to race color religion age gender national origin disability handicap marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatixs commitment to the inclusion of all qualified individuals we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step please dont hesitate to send a note to .

Salary offers are based on a wide range of factors including location relevant skills training experience education and where applicable licensure or certifications obtained. Market and organizational factors are also taken into consideration.