Customer Success Manager

Amend Treatment is a residential mental health treatment organization based in Malibu California. The company provides personalized evidence-based care for adults experiencing mental health and co-occurring challenges with a focus on individualized treatment therapy and long-term recovery in a supportive residential environment.

• Build and maintain strong long-lasting customer relationships
• Ensure clients receive quality care and support throughout their journey with Amend Treatment
• Collaborate with internal teams to address customer needs and escalate issues when necessary
• Proactively identify opportunities to improve the customer experience
• Monitor client progress and success and make adjustments to treatment plans as needed
• Deliver regular updates and progress reports to clients

• Bachelors degree in psychology social work or a related field
• Strong communication and interpersonal skills
• Empathy and compassion for individuals with mental health challenges
• Ability to multitask and prioritize in a fast-paced environment
• Experience working in a customer-facing role

• 1-2 years of experience in a customer success or client relations role
• Knowledge of mental health treatment practices and methodologies
• Experience working in a residential treatment setting

• Salary Range: $35000 - $50000 per year
• Health insurance coverage
• Paid time off and holidays
• Opportunity for professional development and growth