Customer Success Manager

Team:Customer Success
Salary Range: $65000$95000 USD
Location: This role is aligned to our hub locations in the US (Chicago Atlanta Dallas). While were especially interested in candidates in or near these areas we welcome applications from outside of these locations as well.

Opportunity for Impact

Applied is where insurance technology gets reinvented and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide setting the pace for what modern insurance can do.

Were looking for a Customer Success Manager to join our Account Managementteam and manage strong relationships with assigned customer accounts ensuring high satisfaction successful product adoption and clear recognition of ROI.

The ideal team member will be hyper-focused on driving revenue growth through low cancellations and churn high retention and increased customer advocacy while staying flexible and agile as business priorities evolve.

What Youll Do

• Maintain a customer-centric attitude across all client interactions delivering first-class service that drives high NPS scores
• Collaborate with internal Applied teams to resolve customer issues communicate product requests and deliver excellent service on a timely basis
• Set appropriate expectations with customers to position Applieds team and products for success
• Understand analyze and solve challenging customer requests using creative solutions
• Develop and implement account plans to drive customer retention and grow the relationship
• Lead quarterly business reviews covering perceived value usage metrics areas for improvement wins and milestones and new product features
• Build a deep understanding of customer business initiatives and partner with customers and Applied teams to reach those goals through Strategic Success Planning
• Analyze customer health metrics and engagement using internal tools and usage data feeding insights back to product and service teams to drive continuous improvement and championing customer advocacy across Applied departments to ensure a consistent experience
• Travel up to 15% for team meetings and customer events as required

What Were Looking For

• Strong verbal and written communication skills able to convey information clearly accurately and concisely
• Minimum of 2-3 years of experience in a customer success or customer-facing role with a proven track record and a self-starter proactive mindset
• Expertise in customer success best practices and customer retention
• Ability to organize and prioritize tasks and projects with high attention to detail
• Empathetic to customer frustrations and needs with experience working with customer and senior executive stakeholders
• Creative problem solver able to identify underlying problems not just symptoms
• Excellent presentation skills both creating and presenting in client-facing meetings

Bonus points if you also have:

• Familiarity with Applieds product portfolio including our core management systems and extended solutions
• Experience with Salesforce

Talent shows up in a lot of different ways and we mean that. We welcome candidates from all backgrounds and experience levels including military members and their spouses and those without a traditional degree or tech background. If this role speaks to you apply.

Why Youll Like Working on Team Applied
The best work happens when smart people move fast together. For over 40 years Applied has built technology that solves real problems for insurance professionals - and were still pushing whats possible.

Youll be part of our people-first culture built on trust inclusion and growth - where youre supported to deliver collaborate with teammates who care and grow with leaders invested in your success.

How Well Support You

We invest in the whole person not just the role. Our benefits and resources are built to support your health your time and your life outside of work:

• Medical Dental and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Compensation Transparency

Our targeted starting base salary in the United States for this position ranges from $65000 to $95000 USD. To determine a new team members starting pay we consider a variety of factors including depth breadth and variety of experience skills and responsibilities. Depending on the role team members may also be eligible to participate in additional compensation plans such as bonus and commission.

Your Security Matters:
Our candidates personal information and online safety are top of mind. Applied communicates with candidates only via a secure @ email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.

AI Utilization

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However final decisions are always conducted by real humans.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied we dont discriminate and we are committed to recruit develop retain and promote regardless of race religion color national origin sexual orientation gender identity disability age veteran status and other protected status as required by applicable law.

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