Customer Success Manager

Posting Description

CUSTOMER SUCCESS MANAGER Open Learning to join MIT Workforce Learning; under minimal supervision manage and grow a portfolio of strategic workforce learning partnerships with senior leaders at global organizations including Fortune 500 companies and government agencies; work closely with client stakeholders to design and deliver impactful learning experiences ensure successful program execution and help partners realize measurable value from our suite of offerings; serve as the primary relationship manager for a portfolio of enterprise and government partners building trusted relationships with senior stakeholders and acting as the main point of contact for ongoing engagement; guide partners through the full program lifecycle from onboarding and launch through adoption expansion and renewal ensuring a high-quality experience for both client stakeholders and participating learners; lead cross-functional teams to deliver successful program launches and ongoing delivery working with internal partners on planning custom content communications learner engagement and reporting; identify opportunities to expand partnerships through additional programs cohorts or new learning initiatives and support renewals and commercial expansions across the portfolio; serve as the central point of coordination for technical integrations or platform-related requirements working with internal technical teams and external vendors as needed; advocate for customer needs internally by sharing insights and feedback to inform program design product improvements and future offerings.

The full job description is available here:

Job Requirements

REQUIRED: Bachelors degree; and a minimum of five years of experience in customer success account management program management or a related client-facing role.

9/29/2026