Enter a job title or keyword
Customer Success Manager
Job Location:
Job Location:
Bethesda, MD - USA
Monthly Salary:
$ 56500 - 63000
Monthly Salary:
Posted:
21 August 2026 (Yesterday)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer SuccessManager
Education Week a nonprofit K-12 newsorganizationis seeking a Customer SuccessManager to joinitsmarketingand content sales team.
Job Summary
The Customer SuccessManager sits at the intersection of customer success support and lifecycle marketing ensuring institutional subscribers successfully onboard actively engage and realize ongoing value from their subscriptions. This role serves as the primary point of contact for group accountsincluding schools districts universities and organizationsguiding them from onboarding through renewal.
Working cross-functionally with sales marketing editorial analytics and product teams you will drive retention engagement and growth by combining relationship management with data-driven marketing strategies. Success in this role requires balancing hands-on customer support with proactive efforts to increase adoption satisfaction and long-term value.
Education Week a nonprofit K-12 newsorganizationis seeking a Customer SuccessManager to joinitsmarketingand content sales team.
Job Summary
The Customer SuccessManager sits at the intersection of customer success support and lifecycle marketing ensuring institutional subscribers successfully onboard actively engage and realize ongoing value from their subscriptions. This role serves as the primary point of contact for group accountsincluding schools districts universities and organizationsguiding them from onboarding through renewal.
Working cross-functionally with sales marketing editorial analytics and product teams you will drive retention engagement and growth by combining relationship management with data-driven marketing strategies. Success in this role requires balancing hands-on customer support with proactive efforts to increase adoption satisfaction and long-term value.
This full-time hybrid position is based in Education Weeks Bethesda MD. office in the Washington D.C. metro area. Candidates must be able to work in the Bethesda MD. office or willing to relocate. The starting annual salary range for this position is $56500 - $63000 plus bonus.
Responsibilities
Responsibilities
- Serve as the primary point of contact for institutional customers including schools districts universities and organizations
- Ensure that customers find ongoing value in our content by:
- Leadingonboardingsfor new group accounts including account setup administrator training and usage guidance
- Monitoringaccount healthidentifyingat-risk customers and implementingengagement andretention strategies
- Managingand resolvingcustomer inquiries and issuesin a timely manner
- Creatingandmaintainingcustomer resources such as FAQs guides and best practices to improveexperienceand scalability
- Designingand executinglifecycle marketing campaignsshowcasingcontent tailored to the audience including onboarding engagement and renewalemailcommunications
- Track and analyze engagement metrics (e.g. usage logins email performance) and recommend improvements
- Support customer retention efforts and help improve renewal rates
- Identifyupsell and cross-sell opportunities such asadditionalseats or expanded offerings
- Manage cancellation requests by understanding customer needs andidentifyingopportunities toretainaccounts
- Advocate for customer needs internally and share insights across teams
- Maintainaccuraterecords of customer interactions and account activity in Salesforce
- Contribute to forecasting planning and process improvements for customer success efforts
- Participate in meetings and cross-functional initiatives to support organizational priorities
- Performadditionalduties as needed to support team and organizational goals
Qualifications
- Bachelors degree and 23 years of experience in customer success lifecycle marketing or subscription growth(or equivalent experience).
- Experience working with institutional or B2B/B2B2C customers.
- Strong communicationskills with the ability to create content and present to internal and external audiences.
- Analytical mindset with experience using CRMmarketing and analyticstools to drive decisions.
- Ability to balance reactive support with proactive engagement strategies.
- Strong organizational skills and ability to manage multiple priorities.
- Proficiencyin Microsoft Office and willingness to learnnew technologies.
- Commitment to diversity equity and inclusion and alignment with Education Weeks mission.
Preferred Qualifications
- Familiarity with nonprofit journalism education audiences or mission-driven organizations.
- Experience with subscription platforms or access systems.
- Experience with webinars training or customer education.
About Education Week
Education Week () Americas most trusted source of K-12 education news analysis and opinion is a digital-first news operation that is dedicated to raising the level of awareness and understanding among professionals and the public ofimportant issuesin American education. A leading authority in an ever-evolving space we bring over four decades of experience to our journalism and research without bias or agenda.
Editorial Projects in Education (EPE) is a non-profit media organization that serves the nations leading K-12 policymakers educators researchers marketers and other influencers with informed independent and highly respected journalism and research with the goal of improving U.S. K-12 educationAt Education Week we believe thatan equitable and excellent education for all students is possible and we empower the field to make it a reality.
Benefits
Education Week is a vibrant workplace that is convenientlylocatedin the heart of downtown Bethesda MD rightoutside ofWashington DC. We offer a competitive salary and benefits package including health and dental insurance a 401(k) PTO and tuitionassistance. We value innovation leadership diversity and forward-thinking and provide a friendly intellectual challenging work environment where employees can thrive and grow such Education Week is an equalopportunityemployer.
Education Week () Americas most trusted source of K-12 education news analysis and opinion is a digital-first news operation that is dedicated to raising the level of awareness and understanding among professionals and the public ofimportant issuesin American education. A leading authority in an ever-evolving space we bring over four decades of experience to our journalism and research without bias or agenda.
Editorial Projects in Education (EPE) is a non-profit media organization that serves the nations leading K-12 policymakers educators researchers marketers and other influencers with informed independent and highly respected journalism and research with the goal of improving U.S. K-12 educationAt Education Week we believe thatan equitable and excellent education for all students is possible and we empower the field to make it a reality.
Benefits
Education Week is a vibrant workplace that is convenientlylocatedin the heart of downtown Bethesda MD rightoutside ofWashington DC. We offer a competitive salary and benefits package including health and dental insurance a 401(k) PTO and tuitionassistance. We value innovation leadership diversity and forward-thinking and provide a friendly intellectual challenging work environment where employees can thrive and grow such Education Week is an equalopportunityemployer.
Our Mission & Culture
We are principled. We arewelcoming. We are passionate. We areexpert.
We value our staff and applicants and invite you to apply today at To Know
We are principled. We arewelcoming. We are passionate. We areexpert.
We value our staff and applicants and invite you to apply today at To Know
- This job is covered under the terms of a collective bargaining agreement with the Washington-Baltimore News Guild CWA Local 32035.
- We utilize E-Verify as part of our hiring process.
- Education Week is unable to sponsor applicants for work visas at this time.
Required Experience:
IC
