Customer Success Manager, Beneficial Deployments Life Sciences

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

Join Anthropic as a Customer Success Manager supporting our Beneficial Deployments teams initiatives in Life Sciences. As a Customer Success Manager for Life Sciences youll be a strategic partner and trusted advisor to the worlds leading organizations working to accelerate scientific discovery. You will help them harness the full potential of Claudes capabilities across the API Claude for Enterprise Claude Code and Claude Science to accelerate their scientific work.

This is a hybrid role that blends deep 1:1 account management with scaled one-to-many programs. Youll own a portfolio of named strategic accounts such as research institutes academic medical centers scientific foundations and mission-driven biotech where youll build genuine partnerships grounded in a deep understanding of their research mission scientific objectives programmatic goals and technical capacity. You will help these organizations scale their usage effectively drive model and use case optimization implement change management strategies and maximize the value of their investment through expanded use cases across their organization. Alongside that portfolio youll design and run a handful of one-to-many engagement programs including webinars hackathons cohort-based enablement and researcher communities that extend Claudes impact across the broader life sciences ecosystem well beyond any single partner relationship.

The insights you gather from these partnerships will directly inform our research priorities product development (including how Claude for Life Sciences evolves) and strategies for beneficial AI deployment making you a key voice in shaping how we build and deliver AI systems that accelerate science for the benefit of society.

• Build trusting strategic relationships with research leaders principal investigators program directors and IT teams to understand their organizational goals scientific priorities and impact objectives identifying opportunities for optimization and expanded AI deployment in service of their research mission

• Become an expert in Anthropics products across the API Claude for Enterprise Claude Code and Claude for Life Sciences (including scientific tool integrations and agent skills) understanding the technical nuances and best practices for each to guide partners to the right solutions

• Monitor usage patterns and proactively drive adoption across your 1:1 accounts identifying optimization opportunities and discovering new applications for Claude

• Develop and execute change management strategies appropriate for scientific and academic organizational cultures driving adoption through Train the Trainer programs Center of Excellence development and organizational enablement that respects partner capacity constraints governance requirements and decision-making processes

• Establish the repeatable playbooks templates and health metrics that define what great looks like for both dedicated and scaled customer success in life sciences at Anthropic

• Design and run one-to-many engagement programs for the life sciences community such as live and on-demand webinars hackathons and build days cohort-based onboarding office hours and researcher user communities that move a broad set of organizations from signed to activated and extend impact beyond individual partner relationships

• Guide partners through the technical and governance foundation for launch including SSO and provisioning workspace configuration and data handling considerations relevant to research and health data (such as HIPAA IRB and institutional data policies) so research and IT leaders trust the deployment from day one

• Document and quantify value realized through research productivity time-to-insight program effectiveness cost savings and mission amplification to build compelling cases for continued investment in AI and partner with Marketing to develop success stories and reference accounts

• 6 years of experience in Customer Success Technical Account Management or Solutions Engineering

• 3 years of experience in life sciences research with ample exposure to the intersection of new technologies as a catalyst for accelerating progress

• Experience working directly with life sciences organizations such as academic research institutions nonprofit research institutes foundations biotech or pharma and familiarity with how scientific research is conducted funded and governed.

• Deep understanding of regulations risk and compliance needs of the industry

• Experience driving success across both consumption-based and seat-based business models with understanding of different expansion levers and success metrics for each

• Experience designing and delivering one-to-many customer programs (webinars hackathons cohort-based onboarding user communities or similar) alongside managing dedicated strategic accounts

• Operate data-driven and AI-first using adoption signals and program effectiveness to guide decisions and building agentic Claude-powered workflows into how you engage partners so the scaled motion runs on automation rather than heroics and your time goes where it does the most public good

• Technical fluency with the ability to understand and articulate AI/ML concepts API integrations and software implementation patterns; familiarity with scientific data types research workflows or bioinformatics tooling is a strong plus

• Experience explaining and demonstrating technical products to diverse audiences from bench scientists and computational researchers to institutional leadership

• Strategic mindset to identify growth opportunities for expanded scientific and health impact and translate them into actionable expansion plans

• Passion for both AI and accelerating scientific progress with strong interest in ensuring frontier AI systems are developed safely ethically and deployed to benefit society

• A knack for bringing order to chaos and an enthusiastic roll up your sleeves mentality. You are a true team player

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policy for using AI in our application process.