Customer Success Coordinator
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Job Summary
This is a remote position.
The Customer Success Coordinator supports customers throughout their relationship with the company by ensuring a smooth positive and consistent customer experience. This role assists with customer onboarding account support communication issue resolution follow-ups and coordination with internal teams. The Customer Success Coordinator helps customers get the most value from the companys products or services while building strong long-term relationships.
- Serve as a primary point of contact for assigned customers and provide timely professional support.
- Assist with new customer onboarding and account setup.
- Communicate with customers through email phone video calls and other communication channels.
- Respond to customer questions requests and concerns promptly and accurately.
- Monitor customer accounts and follow up on outstanding issues or requests.
- Coordinate with Sales Customer Service Product Operations Billing and Technical Support teams to resolve customer needs.
- Schedule customer meetings onboarding sessions check-ins and follow-up activities.
- Maintain accurate customer information notes activities and account records in CRM systems.
- Help customers understand products services features policies and available resources.
- Identify customer needs and opportunities to improve their overall experience.
- Track customer satisfaction engagement and account activity.
- Follow up with customers to ensure issues have been resolved and expectations have been met.
- Assist with customer retention initiatives and help reduce customer churn.
- Escalate complex customer issues to the appropriate team or manager.
- Collect customer feedback and communicate trends or recurring concerns to management.
- Prepare reports account updates and customer success documentation as needed.
- Support customer renewal and retention activities when applicable.
- Help develop and maintain customer success processes resources and best practices.
- Maintain a professional helpful and customer-focused approach in all interactions.
- Protect customer information and maintain confidentiality at all times.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building skills.
- Excellent organizational and time-management abilities.
- Strong problem-solving and critical-thinking skills.
- Active listening and interpersonal skills.
- Ability to multitask and prioritize competing responsibilities.
- Strong attention to detail and follow-through.
- Ability to work effectively with customers and internal teams.
- Proficiency with computers email Microsoft Office Google Workspace or similar tools.
- Ability to learn and use CRM and customer management software.
- Professional positive and customer-focused attitude.
- Ability to work independently and as part of a team.
- Ability to handle customer concerns with patience and empathy.
- High school diploma or equivalent required; associate or bachelors degree preferred.
- Previous experience in customer service customer success account coordination sales support or a related field preferred.
- Experience using CRM or customer management software is an advantage.
- Strong written and verbal English communication skills.
- Ability to manage multiple customer accounts tasks and deadlines.
- Willingness to learn company products services systems and procedures.
- High school diploma or equivalent required; college degree preferred.
- 12 years of experience in customer service customer success account management sales support or a related field preferred.
- Excellent verbal and written communication skills.
- Strong customer relationship and interpersonal skills.
- Excellent organizational and time-management skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to manage multiple customers tasks and deadlines.
- Strong attention to detail and follow-through.
- Proficiency with Microsoft Office Google Workspace email and other business software.
- Experience with CRM systems such as Salesforce HubSpot or similar platforms is preferred.
- Ability to communicate professionally with customers and internal teams.
- Ability to handle customer concerns with patience empathy and professionalism.
- Ability to work independently and as part of a team.
- Willingness to learn new products services and technology.
- Competitive salary
- Health dental and vision insurance
- Paid time off (PTO)
- Paid holidays
- Retirement plan with company contribution or matching
- Performance bonuses or incentives where applicable
- Employee discounts where applicable
- Paid training and onboarding
- Professional development and career advancement opportunities
- Flexible or hybrid work options where available
- Life and disability insurance where applicable
- Supportive and collaborative work environment
Required Skills:
High school diploma or equivalent. Previous customer service experience preferred but not always required. Excellent verbal and written communication skills. Strong interpersonal and active listening skills. Ability to handle customer complaints and difficult situations professionally. Strong problem-solving and critical-thinking skills. Basic computer skills including email Microsoft Office and customer service/CRM systems. Ability to multitask and manage time effectively. Strong attention to detail and accuracy. Ability to work independently and as part of a team. Professional friendly and positive attitude. Ability to work in a fast-paced environment. Reliable attendance and punctuality. Ability to maintain customer confidentiality and follow company policies. Willingness to learn company products services and procedures. Ability to meet customer service quality and productivity goals.
Required Education:
High School Diploma
