Customer Success Associate

Crestfield Talent is seeking a professional and organized Customer Success Associate to support customer relationships account communication and day-to-day service needs in New York.

This role is a good fit for someone who communicates clearly stays organized and enjoys helping customers get the support they need while working closely with internal teams.

• Respond to customer questions by phone and email

• Assist with routine account and service requests

• Maintain accurate customer information and interaction notes

• Follow up on open requests and pending items

• Coordinate customer needs with internal departments

• Schedule calls and follow-up activities

• Provide customers with timely status updates

• Help maintain a positive and professional customer experience

• Strong communication and customer service skills

• Good organization and attention to detail

• Comfortable using CRM and office software

• Able to manage multiple customer requests

• Professional and dependable

• Previous customer service client support or account experience is preferred

Customer Success Customer Service Account Support CRM Client Relations Phone Support Email Communication Scheduling Customer Follow-Up Communication Organization Time Management

• Full-time schedule

• Paid training and onboarding

• Professional business environment

• Customer-facing experience

• Opportunities for professional growth

Required Skills:

Customer Success