Customer Solutions Representative 1

Job Title: Customer Solutions Representative 1
Remote: must be local to Southern California (Irwindale) for equipment pick up.
Duration: 09/09/2026 to 03/08/2028
PR: $22.74/hr on W2

Education Requirement

1. High School Diploma or Equivalent

Day-to-Day Responsibilities/Workload

Review ESA applications to validate customer information income eligibility and required supporting documents.

Identify discrepancies request revisions when necessary and report processing issues.

Ensure compliance with program policies procedures and service level agreements (SLAs).

Support workload management by processing high volumes of applications while maintaining accuracy quality and safety standards.

Monitor queues and prioritize work to meet operational goals

Required Skills/Attributes

Proficiency with Microsoft Office tools including Outlook Excel Word Teams and Copilot.

Ability to follow detailed processes procedures job aids and program requirements consistently.

Strong attention to detail with the ability to identify missing incomplete or conflicting information.

Ability to work independently in a remote environment with limited day-to-day direction.

Desired Skills/Attributes

Strong attention to detail and ability to identify errors or missing information.

Experience reviewing documents applications or customer records.

Ability to learn program guidelines and business procedures.

Strong organizational analytical and problem-solving skills.

Ability to work independently in a fast-paced production-focused environment.

Education Requirement:

HS Diploma some college preferred

Minimum Years of Experience: 2 years