Customer Solutions Engineer

Join a construction technology and financial operations team as a customer-facing technical partner supporting prospects and customers from product discovery through implementation. You will lead demos manage onboarding projects and work closely with sales product and engineering to help customers get value from a complex B2B SaaS platform.

• Lead discovery conversations and product demos answer technical questions and assess customer needs and implementation fit.
• Own customer onboarding from sales handoff through implementation including product configuration training and ongoing communication.
• Manage multiple implementation projects by setting timelines tracking milestones and coordinating next steps with customers and internal teams.
• Troubleshoot implementation issues methodically and partner with product and engineering when customer needs require further investigation.
• Document implementation practices FAQs and customer-facing product guidance.
• Share customer feedback product requests risks and opportunities with the team.

• Typically 3 to 7 years of relevant experience including customer-facing work in solutions engineering implementation integrations or customer success.
• Experience at a startup or a clear interest in working in an early-stage environment.
• Strong project management and organizational skills with the ability to manage multiple implementations at once.
• Confident communication skills and a methodical approach to debugging and troubleshooting technical concepts.
• A bachelors degree and familiarity with B2B SaaS implementations; construction industry or accounting knowledge is useful.
• SQL or JSON proficiency and experience demonstrating software to prospective customers are helpful.

Salary range: $110000 to $180000 USD annually. Visa sponsorship is available.

Remote within the United States with Sacramento California as the primary location.