Customer ServiceCSI Representative

The Ed Napleton Automotive Group is looking for our nextCustomer Service/CSI Representative for Napletons Valley Hyundai.This is an exciting opportunity in a growing fast-paced industry.

Located attheCustomer Service/CSI Representativeisresponsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.

Take advantage of this rare opportunity to join one of the countrys largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout seven states. Our strength comes from the more than 3500 employees nationwide. We are currently one of the largest automotive groups in the country providing incredible growth opportunity.

What We Offer:

• Pay ranging between $40000-$65000 annually
• Family Owned and Operated 90 years in business!
• Medical Dental Vision Insurance 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products services and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Download and create reports from manufacturer surveys
• Reviews Survey feedback with Manager
• Follow up with guest on uncomplete surveys to build survey response
• Follow up with guest in partnership with Service Manager to address and resolve any concerns

Job Requirements:

• High school diploma or equivalent
• 2 years of Automotive Dealership experience
• CDK experience preferred
• Excellent oral communication skills.
• Ability to communicate customers interests needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations
• 18 years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws