Customer Service Team Lead

• Free uniforms
• Paid time off
• 401(k) matching
• Bonus based on performance
• Employee discounts

• Lead by example and help train and support team members.
  
  
• Assist the Center Manager with daily workflow service standards and opening/closing tasks.
  
  
• Help customers with UPS FedEx DHL and USPS shipments packaging and mailbox services.
  
  
• Recommend appropriate shipping printing and business solutions.
  
  
• Resolve routine customer concerns and process orders and payments accurately.
  
  
• Review customer files make basic PDF edits resize artwork and prepare files for printing.
  
  
• Assist with digital printing finishing and quality checks.
  
  
• Maintain accurate records and a clean organized center.
  
  

• At least two years of customer-facing experience.
  
  
• Experience training coworkers leading a shift or coordinating daily work.
  
  
• Strong communication customer service and problem-solving skills.
  
  
• Comfortable using email computers and multiple software applications.
  
  
• Reliable organized detail-oriented and able to work independently.
  
  
• Available Saturdays 10 AM2 PM.
  
  
• High school diploma or equivalent.
  
  

• Team lead or shift supervisor experience.
  
  
• Familiarity with Adobe Acrobat Photoshop Illustrator or similar software.
  
  
• Experience editing PDFs adjusting artwork or producing printed materials.
  
  
• Shipping packaging printing or office services experience.
  
  

• 401(k) with company match
  
  
• Two weeks paid vacation after one year and paid holidays
  
  
• Predictable daytime hours
  
  
• Paid training and company-provided uniforms
  
  
• Employee discounts on qualifying services
  
  
• Opportunities to grow your leadership and technical skills
  
  

At PostNet we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.

We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.