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Customer Service Supervisor
Job Location:
Monthly Salary:
Posted:
28 August 2026 (9 hours ago)
Posted:
Application Deadline:
25 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industrieswith a continuously expanding presence in new countries worldwide. We serve over 2000 customers including airlines original equipment manufacturers maintenance repair and overhaul (MRO) Telesis Ecosystem is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis our core business is integrated aviation solutions and our mission is customer success.
The Customer Service Supervisor will play a pivotal role in ensuring an outstanding customer experience across all aspects of our award winning team at MRO Services Component Repair Group (CRG). This position requires a strategic thinker an exceptional communicator and someone who is passionate about driving customer satisfaction. Reporting to the VP of Component Operations the ideal candidate will lead a team of Customer Service professionals and collaborate with cross-functional departments to optimize customer interactions and service delivery. This is a full-time onsite position based in Miami Florida.
**Important Notice:
Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.
Responsibilities:
The Customer Service Supervisor will play a pivotal role in ensuring an outstanding customer experience across all aspects of our award winning team at MRO Services Component Repair Group (CRG). This position requires a strategic thinker an exceptional communicator and someone who is passionate about driving customer satisfaction. Reporting to the VP of Component Operations the ideal candidate will lead a team of Customer Service professionals and collaborate with cross-functional departments to optimize customer interactions and service delivery. This is a full-time onsite position based in Miami Florida.
**Important Notice:
Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.
Responsibilities:
- Drive initiatives to enhance customer satisfaction loyalty and retention.
- Lead mentor and motivate a high-performing customer service team.
- Foster a customer-centric culture that emphasizes continuous improvement and excellence.
- Oversee day-to-day customer service operations ensuring timely and effective resolution of customer inquiries issues and requests.
- Implement and optimize customer service processes to improve efficiency and effectiveness.
- Collaborate with sales marketing operations and other departments to ensure a seamless customer experience.
- Provide valuable customer insights to inform product development and business decisions.
- Establish key performance indicators (KPIs) to measure and monitor customer service performance.
- Provide regular reports and analysis to senior management identifying areas for improvement and innovation.
- Champion the voice of the customer within the organization advocating for improvements and innovations based on customer feedback.
Qualifications:
- 2 years of experience customer service and satisfaction
- Bachelors degree in Business Marketing or a related field. MBA is a plus.
- Proven experience in a leadership role within customer service.
- Strong understanding of MRO services products and customer needs.
- Exceptional leadership and communication skills.
- Analytical mindset with the ability to use data to drive decision-making.
- Experience with customer service technologies and tools such as Quantum.
- Commitment to fostering a positive and customer-centric culture.
Required Experience:
Manager
About Company
GA Telesis is a leader in commercial aviation offering aircraft leasing, overhaul & MRO repair, replacement parts and 24/7 AOG support.
