Customer Service Specialist

Ensuring Charts Success

We are seeking a Customer Service Representative based in Windsor CT to support our customers and internal teams through responsive service accurate quote preparation and effective order coordination. This role plays a critical part in ensuring customer satisfaction by delivering timely solutions managing inquiries and supporting the overall success of our aftermarket operations.

What Will You Do

• Deliver customer service and support to end-users for all company products
• Interact with customers to obtain provide and process information in response to inquiries concerns and requests about products and services
• Prepare quotes for parts / service needs
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per client specifications
• Redirect problems to appropriate resource
• Stay current with system information changes and updates
• Effectively manage large volume of customer interaction

This is an onsite position

Your Physical Work Environment Will Require

Standing walking sitting for long periods talking on the computer.

Your Experience Should Be...

Skill and Knowledge Qualifications:

• Promptly respond to external customers and channel partners with on time quotations pricing and lead times on one of our quick turnaround product lines.
  Build relationships with customers by efficiently and accurately processing new orders as well as providing continuous updated lead time and tracking information.
  Prioritize and respond to a moderate volume of emails and calls daily.
  Prepare submittal packets for Sales Team.
  Recognize evaluate and resolve problems effectively escalating complaints or issues when needed.

Essential

• High School Diploma or GED
• 2 plus years of experience working in a manufacture enviornment
• Ability to obtain and maintain a proficient level of product/service/customer base knowledge.
• Ease in establishing and maintaining productive relationships both internally and externally
• Strong written and oral communication skills an active listener with proven collaboration skills.
• High competency w/ Microsoft Office Products: Word Office Excel Powerpoint
• Accomplished multi-tasker able to prioritize large volume of activity
• Demonstrated technical know-how analytical skills and mechanical aptitude

Desirable

• Experience with continuous improvement tools.
• MRP / Baan business systems

Location

• Windsor CT.

Our Benefits Package...

Our Benefits Package

• Medical dental and vision insurance

• Employer contributions to an HSA account

• Health Care and Dependent Care Flexible Spending Accounts (FSA)

• Company-paid short-term and long-term disability coverage

• Basic life insurance with the option to purchase supplemental individual spouse and dependent child coverage

• Up to two weeks of paid family leave

• 401k retirement savings plan including a company match