Customer Service Specialist

You have a choice of where you want to work! We invite you along on our journey to Purify and Protect with Every Fiber for a Sustainable World. We aim to attract retain and energize passionate people like you by investing in your professional development and providing opportunities for personal growth.
Do your values align with ours Accountability Growth mindset One team Care and a fair and inclusive work environment for everyone everywhere!
We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team safeguarding the environment and creating a long-lasting positive impact on the communities where we do business. Are you with us!

As a CSS for Mount Holly Springs PA not only will you be a member of a dynamic team you will be supporting a business with a purpose! You will be responsible for administering the chain of sales support to Ahlstrom internal and external customers by providing and ensuring exceptional customer service and maximizing customer satisfaction. You will also maintain understanding of the customers needs and focus activities including but not limited to the order fulfillment process and pre/post sales and business support transactions.

Main responsibility areas/Essential Functions:
Manage domestic and/or International order fulfillment requirements to ensure timely and accurate product delivery with proper documentation.
Ensure customer master data account profile information and customer product information is accurate and up to date in all relevant systems.
Receive process and verify all sales orders based on the customers requests (with accuracy and speed). Orders sourced from: email phone fax EDI and other means.
Interface with other Ahlstrom-Munksjö plants and suppliers Globally for processing orders produced elsewhere.
Provide order status resolve customer inquiries and initiates customer concerns in system
Ensure accounts are in compliance with corporate credit policies.
Manage receivables and past due amounts as required.
Required to gain product knowledge sufficient to answer basic customer questions related to the product portfolio.
Daily interactions with Sales Operations Logistics Technical Support and Quality to ensure accurate and efficient information transfer to the customer to maximize customer satisfaction
Serve as the customers advocate by understanding customer requirements/expectations and act as a liaison between CSSs the customer and business representatives including credit supply chain technical support product management and sales as well as other duties assigned.

Desired Experience and Education
Associates Degree in a related field or relevant combination of education and experience
2 or more years experience in customer service insides sales or sales support preferably in a manufacturing environment.
Proficient PC skills (including strong keyboarding skills) and ability to learn with proficiency Ahlstroms systems with accuracy

Mathematical competency for calculating pricing and converting units of measure.
Strong working knowledge of Microsoft Office applications specifically Outlook Word and Excel.
Availability to visit customers or attend outside meetings occasionally requiring overnight stays.

Required competencies

CRM experience preferred
Excellent verbal and written interpersonal skills
Import/Export experience preferred
Experience with customer negotiations
Sales support experience a plus

Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against or harassment of any person employed or seeking employment with our company based on race color religion sex sexual orientation gender identity national origin age non-disqualifying disability status as a protected veteran or other characteristics protected by law.

About Us. Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect with Every Fiber for a Sustainable World. We aim to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our Filtration and Life Sciences Food and Consumer Packaging and Protective Materials segments along with the Performance Materials Cluster address global trends with safe and sustainable solutions. Our net sales in 2025 amounted to EUR 2.9 billion and we employ some 7000 people.

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