Customer Service Specialist Seattle, WA

At the Commerce Bank ofWashington we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professionalnonprofitand business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships.

We are looking for a Customer Service Specialist in Seattle WA.This roleis responsible forsupporting clients byidentifyingand addressing their banking needs processingaccountand service requests resolving issues and coordinating across bank teams to ensure a seamless and efficient client experience.

Essential Functions:

• Responsible foridentifyingand addressing clients business needs by providing a variety of services to clients which may include opening accountsacceptingand processing banking request performing address changesissuingand activating banking cards etc.
• Answers questions receivesresearchesand resolves clients problems either through direct personal action or by referring clients toan alternativebankresources.
• Serves a liaison between other areas of the bank to ensure customer issues are resolved.
• Performs other tasks or specialprojects asassigned.

Qualifications:

• Requires a High School degree or equivalent and 6yearsbanking/finance bank operations or otherdirectly relatedcustomer service experience. A combination of education and experience may meet requirements.
• Must have previous banking experience
• Must have new accounts experience
• Advanced knowledge of banking products services operationalproceduresand processes.
• Excellent customer service and communications skills both verbal and written.
• Ability to resolve problems andmultitask.
• Advanced research and organizational skills.
• Working knowledge of Microsoft products including Word and Excel.

Benefits:

• Medical Dental and Vision Insurance START DAY ONE!
• Life and Disability Insurance Paid Paternal Leave and Adoption Assistance
• Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts
• Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match Profit Sharing competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of$33-35 per hour depending on job-related factors such as level of experience.