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Customer Service Specialist

Ampcus Inc.

Job Location:

Reston, VA - USA

Monthly Salary: Not provided by the employer

Posted: 8 September 2026 (4 hours ago)

Application Deadline: 6 December 2026

Vacancies: 1 Vacancy

Job Summary

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:Customer Service Specialist

Location(s):Reston VA

Job Summary:

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our this role you will be responsible for managing and resolving complex customer service cases ensuring a high level of customer satisfaction and timely resolution. You will act as a liaison between customers and internal departments advocating for customer needs while upholding company policies and procedures.

Key Responsibilities:

Manage a portfolio of customer service cases from initiation to resolution.
Serve as the primary point of contact for escalated customer issues.
Investigate and analyze customer concerns coordinating with internal teams to provide timely and effective solutions.
Document all case activities and communications in the CRM system.
Monitor case progress and follow up with customers to ensure satisfaction.
Identify trends in customer issues and recommend process improvements.
Maintain a deep understanding of company products services and policies.
Ensure compliance with company standards and regulatory requirements.

Qualifications:

Associate or bachelors degree
2 years of experience in customer service case management or a related field.
Strong problem-solving and conflict-resolution skills.
Excellent verbal and written communication abilities.
Proficiency with CRM systems (e.g. Salesforce Zendesk) and Microsoft Office Suite.
Ability to multitask and manage time effectively in a fast-paced environment.
Empathy patience and a customer-first mindset.

Preferred Qualifications:

Proficiency in case management or ticketing systems.
Background in the education sector or experience with education management organizations.
Knowledge or experience in cybersecurity practices and principles.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veterans or individuals with disabilities.

Required Experience:

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