Customer Service Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and products in diagnostics medical devices nutritionals and branded generic medicines. Our 115000 colleagues serve people in more than 160 countries.

Job Title

Customer Service Specialist

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.

The Opportunity

This position works out of our Lake Mary FL location in the Abbott Heart Failure Acelis Connected Health business. Our Heart Failure solutions are helping address some of the Worlds greatest healthcare challenges.

We are seeking an experienced and customer-focused Customer Service Specialist to join our team supporting Abbott Heart Failures Acelis Connected Health business. This role is responsible for delivering exceptional customer service while managing equipment accessory and wound care supply orders. The ideal candidate will possess strong communication skills exceptional attention to detail and the ability to effectively manage multiple priorities in a fast-paced healthcare environment.

As a key member of the team you will serve as the primary point of contact for customers and vendors ensuring timely order processing accurate documentation and resolution of customer inquiries while maintaining compliance with HIPAA and other regulatory requirements.

What Youll Work On

• Respond to customer and client inquiries promptly and professionally documenting all interactions in internal databases.

• Process equipment accessory and supply orders and preventative maintenance requests in accordance with company procedures.

• Generate and manage sales orders within Salesforce and other operational systems.

• Monitor reports and proactively follow up on open orders to ensure completion.

• Coordinate with vendors regarding order status shipping delivery confirmation and returns.

• Track deliveries and update customer records accordingly.

• Maintain accurate and thorough documentation of all activities and customer interactions.

• Escalate complex issues as appropriate to ensure timely resolution.

• Identify and communicate workflow improvement opportunities.

• Resolve or report order shipping or customer service issues.

• Perform outbound calls regarding order updates shipping delays missing information and other service-related matters.

• Ensure compliance with HIPAA PHI requirements and all applicable regulatory privacy and security standards.

• Represent the organization professionally while maintaining a high level of customer satisfaction.

Required Qualifications

• High School Diploma or equivalent.

• One (1) year of customer service experience or an equivalent combination of education and experience.

Preferred Qualifications

• Proficiency in Microsoft Office and general computer applications.

• Strong communication customer service problem-solving and critical-thinking skills.

• Excellent organizational time-management and multitasking abilities with strong attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proven reliability professionalism and strong attendance record.

• Experience in a healthcare medical office or healthcare-related environment.

• Associate degree or equivalent professional experience.

• Experience with data entry data processing inventory management systems Salesforce or similar platforms.

• Familiarity with medical equipment supplies or healthcare-related products.

• Bilingual (English/Spanish) preferred.

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

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The base pay for this position is

$20.85 $41.75/hour

In specific locations the pay range may vary from the range posted.

Customer Service

HF Heart Failure

United States > Lake Mary : 1101 Greenwood Boulevard

Standard

Not specified

Not Applicable

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: EEO is the Law link - Espanol: Experience:

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