Customer Service Specialist

AtMainsl we believe everyone deserves the opportunity to live a meaningful self-directed recognized as a Top Workplace by USATodaythe last four yearsreflectsour commitment to creating a workplace where people feel valued supported and believe that every crew member playsan important rolein creating a positive experience for the people we support and one another.

Wereexcited to welcome aCustomer Service Specialistto ourChico office!In this roleyoullbe the first point of contact for visitors crew members stakeholders and the people we create a welcoming environment while providing customer service handling administrativeresponsibilitiesand supporting day-to-day you aresomebodywho is organizedpersonableandenjoys helpingothersthis could be the role for you.

Whatyoulldo:

• Welcome visitors vendors and employees.

• Answer screen and forward incoming calls to theappropriate contact.

• Provide information about the agency including locations of other offices contact information and a generalized overview ofMainslprograms.

• Maintainoffice equipment includingmaintainingoffice supplies and equipment.

• Prepare and assemble mailing materials fortimelydistribution.

• Maintainaccuratereports dataentryand agency contact lists.

• Sort incoming packages and inform the recipient upon delivery.

Whatwerelooking for:

• Strong communicationskillsincludingverbal and written communication.

• Strong active listening skills with the ability to understand customer needs ask clarifying questions and provide helpful andappropriate solutions.

• Ability to multi-task and prioritize competing priorities.

• Proficientin operating computers telephone systems and standard office equipment including copiers scanners and fax machines.

• Efficient with Microsoft Office applications including WordExceland Outlook.

• Able to build positive working relationships and create a welcoming experience for customers visitors people we support and crew members.

Status:Full-time

Location:Chico CA

Pay Rate:$18.00 - $20.00 per hour

Benefits:

Mainsloffersfull benefitsto Full-time staff including paid time off paid sick time paid holidays health dental life and vision insurance 401k paid funeral leave parental leave 2 weeks of paid jury leave and education assistance (tuition reimbursement).

Mainsl is committed toprovidingEqual Employment Opportunity to all employees and applicants.