Customer Service & Sales Administration Manager

AJM Packaging Corporation

Bloomfield Hills MI

Position Overview

AJM Packaging Corporation one of Americas leading manufacturers of sustainably sourced and produced disposable paper products including paper plates cups bowls and bags is currently engaged in a comprehensive search for a uniquely qualified and exceptionally capable Customer Service & Sales Administration Manager to lead and manage both our customer facing service team as well as our internal sales support team. Some applicants will no doubt have the requisite education training and experience to do the job but only a select few will also possess the less obvious intangible qualities needed to do it well. The successful candidate will likely differentiate themselves from other would be managers in a number of ways most importantly by their passionate commitment to their job and to their customers their can do attitude and their innate ability to command respect set agendas make decisions and above all else lead with a high sense of urgency and ownership.

Reporting directly to the VP/Sales & Marketing the new Customer Service & Sales Administration Manager will be responsible for working on an inter-departmental basis to promote and maintain customer-centric policies and procedures consistent with the companys customer first agenda in furtherance of the companys long-term goals and objectives.

Responsibilities & Duties

• Hire train supervise and lead separate Customer Service and Sales Administration teams.
• Regularly audit evaluate and revise all processes and procedures as necessary and appropriate to incorporate best practices and ensure repeatability and survivability.
• Set-up and maintain all customer accounts and related databases and ensure all information including but not limited to customer Bill To Ship To credit and contact information as well as product specifications pricing allowances incentives commissions cash and freight terms is accurate.
• Work with Sales Manufacturing Logistics and Finance to ensure all customer requests for pricing (i.e. RFP) information (i.e. RFI) and/or samples are fulfilled timely and accurately by the Customer Service team.
• Enter track and revise orders as necessary and appropriate to comply with customer requests and/or ensure customer compliance with previously agreed up terms and conditions of sale.
• Monitor all customer KPIs including but not limited to On Time/In Full (OTIF) performance in stock levels complaints and compliance with various labeling packaging palletizing routing and/or other requirements notify key stakeholders of non-compliance and take all necessary and appropriate remedial action.
• Monitor daily Order Issue Report (OIR) and as necessary and appropriate notify key stakeholders of any problems work on an inter-departmental basis with manufacturing purchasing logistics and/or other interested parties to remediate any problems and escalate unresolved issues to successively higher management levels in pursuit of a satisfactory if not optimal solution.
• Monitor customer order patterns and year-to-date (YTD) performance and as necessary and appropriate notify key stakeholders including sales representatives and sales management of any anomalies in an effort to avoid or at least mitigate potential damage.

Minimum Requirements

• Bachelors degree from an accredited four (4) year college or university or equivalent combination of on-the-job training professional development experience and education.
• 8-10 years of work experience demonstrating steady personal and professional growth in fast paced high volume Customer Service or similar customer facing positions including at least four (4) years in management. Manufacturing experience preferred but not required.
• Intermediate to Advanced level Microsoft Office Suite skills (Word Excel Access PowerPoint Outlook Teams) required.
• CRM experience with Microsoft Dynamics or other.
• Strong management leadership organizational and administrative skills able to multi-task and stay cool under pressure.
• Excellent verbal and written communications skills and ability to relate to internal and external customers and clients alike at all levels.

Benefits -

At AJM our comprehensive Cafeteria Benefits Plan and Flexible Spending Arrangement (FSA) truly sets us apart from the competition. Under the cafeteria plan youll receive a comprehensive package of company paid medical dental optical life and disability insurance coverage.

Summary of Benefits

• Medical Insurance (BCBS)
• Dental Insurance
• Optical Insurance
• Life Insurance
• Short & Long-Term Disability Insurance
• Cafeteria Benefits Plan
• Flexible Spending Agreement
• Health Savings Account
• Child & Dependent Care Savings Account
• 401 K Retirement Plan (with Safe Harbor Company Match)
• Tuition Assistance
• Employee Assistance/Wellness Program
• Paid Vacations
• Paid Holiday
• Paid Sick & Personal Time
• Professional Development Program (AJM University)

About Us -

AJM was originally founded as a distributor of commercial paper plastic and foil packaging products and related cleaning janitorial and order processing supplies and equipment by three (3) Detroit area brothers operating out of a small warehouse in Detroits Eastern 1957 they built and moved into slightly larger quarters on Detroits southwest side where for the very first time they began manufacturing their own products. Over the ensuing decades AJM gradually evolved from its broadline distributor beginnings into a major paper products manufacturer today employing nearly 3000 people and operating eight (8) manufacturing and five (5) warehouse/distribution facilities strategically located throughout the United States.

Some things have undoubtedly changed since AJM was founded but the companys commitment to its customers and employees alike has not wavered and is deeply embedded in its DNA. So too is the founding brothers entrepreneurial spirit can do attitude and singular focus on the value proposition that has fueled the companys success from the very beginning. Were still family owned and operated still manufacturing our products in the good old USA and still providing our customers with the same reliable service and quality products theyve come to expect from AJM for more than 75 years now.

Career Development -

At AJM we realize we will only go as far as our employees can take us and for that reason we invest millions of dollars every year on both classroom and on-the-job training to develop our employees skills and promote a culture of learning and continuous improvement. There are no barriers to impede your progress here and no ceilings to halt your advance. Youll control your own destiny and we will help you reach your full potential with both in-house development programs and tuition reimbursement for undergraduate and graduate level college studies. Join our team and see where your AJM journey takes you!

For More Information -

Visit our website at

AJM Packaging Corporation is an equal opportunity employer and does not discriminate on the basis of race religion color sex national origin or other legally protected status

Required Experience:

Manager