Customer Service Representative

Under the direct supervision of the departmental supervisor the purpose of the position is to perform responsible customer service work in assisting the general public with basic application and processing functions of residential and commercial permitting. Employees in this classification function at entry level. Objective is to provide accurate and efficient assistance to the general public and business community. Work policies and procedures are specific and well-established; however routine work is performed with some independence once experience is gained. Performs related work as directed.

Because it is difficult if not impossible to present a finite list of every possible function to be performed by employee the City of Wilton Manors reserves the right in its sole and absolute discretion to modify and update this job description and to ask employee to perform tasks beyond the duties presented the event a change is necessary to update the essential functions of the job the City will provide as much notice as practicable to the employee.

• Answers inquiries and requests from the general public and business community ascertaining the needs of the customer and providing appropriate assistance and information through friendly professional customer service skills.
• Assists customers with various processes; e.g. permit applications and business licensing.
• Performs various essential record-keeping duties to organize and maintain departmental information and records.
• Assists residents with general questions about departmental processes.
• Operates various office equipment; e.g. computer terminals printers copy machines telephone systems facsimile machines calculators.
• Greets visitors and provides general assistance and information to the public.
• Performs related duties as assigned.

Minimum Qualifications
Any combination of training and experience which would provide required knowledge skills and abilities are qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or GED supplemented by a demonstrated aptitude for customer service-oriented work an ability to learn and perform various clerical and cashiering functions and demonstrated organizational skills; or an equivalent combination of education training and experience.

Use the onlineHelp Guideor contact the Applicants Support Line at or Email:if you need assistance with your online applicant account. Applicant Support is available between 9:00 a.m. and 8:00 p.m. Eastern Standard Time Monday through Friday.

For other inquiries please contact the Human Resources Department at or.

The City of Wilton Manors is an Equal Opportunity Employer and does not discriminate based on race color national origin religion sex gender identity (including gender expression) sexual orientation disability age marital status family/parental status income derived from a public assistance program or political beliefs. In compliance with the Americans with Disabilities Act Wilton Manors will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.