Customer Service Representative

DHL Supply Chain is Hiring! At DHL you will play a part in one of the worlds most essential industries. There has never been a better time to join DHL Supply a global business like ours the opportunities are endless. So join us. Work with us. Grow with us.

The core responsibilities of the role include: BOL fillings carrier scheduling and customer communication.

Position: Customer Service Representative

Shift: Second Shift

Hours: 3pm-11pm

Days: Monday - Friday

Pay: $20.75 per hour

Required Qualifications: Previous experience with Manhattan WMS Proficient at Microsoft Office.

Be part of the worlds largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

- Affordable medical dental and vision coverage available beginning on your 30thday

- PTO program for all associates including paid holidays and vacation

- 401(k) with generous company match

- Tuition reimbursement program

- Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product service and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customers complaint determine the cause of the problem select and explain the best solution to solve the problems expedite correction or adjustment follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system data entry or reporting experience
• 0-12 months of warehouse experience preferred

Our Organization is an equal opportunity employer.

Required Experience:

Unclear Seniority