Customer Service Representative

Are you passionate about helping people and creating exceptional customer experiences

We are looking for a friendly organized and compassionate Customer Service Representative to become the voice of our company.

At our company we believe we are in the customer service business not the property business. Our mission is to make every resident feel valued supported and cared for from the day they move in until the day they move out.

Primary Responsibilities

* Welcome all new residents with a friendly move-in phone call.

* Conduct scheduled resident follow-up calls

* Build lasting relationships by making residents feel like family and reminding them that were always just one phone call away.

* Listen carefully to resident concerns and ensure every interaction is positive professional and caring.

* Identify maintenance concerns during follow-up calls and immediately communicate them to the maintenance department for prompt resolution.

* Follow up to ensure maintenance requests have been completed and residents are satisfied.

* Send birthday cards Christmas cards and other customer appreciation correspondence.

* Document all resident interactions in the property management software.

* Assist with resident questions concerns and service requests.

* Communicate with property managers and maintenance staff to ensure excellent customer service.

* Help improve resident satisfaction and encourage lease renewals through exceptional service.

Qualifications

* Outstanding customer service and communication skills.

* Positive caring and professional attitude.

* Excellent phone etiquette.

* Strong attention to detail.

* Organized and able to manage multiple follow-up schedules.

* Comfortable using computers and property management software (AppFolio experience is a plus).

* Ability to work independently while being a team player.

* Problem-solving mindset with a desire to help others.

* Reliable transportation and a valid drivers license.

* High school diploma or equivalent.

What Were Looking For

We want someone who genuinely enjoys talking with people and making a difference. Every phone call should leave our residents feeling appreciated heard and confident that they chose the right place to call home.

Our ideal candidate believes that outstanding customer service creates loyal customers and stronger communities.

If you have a heart for serving others enjoy building relationships and want to be part of a team that puts people first wed love to hear from you.

Send resumes to

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person