Customer Service Representative

Summary:The Customer Service Representative provides exceptional customer services by processing transactions responding to customer inquiries and supporting the sales team as needed. They utilize technical expertise vendors and internal resources to provide solutions to both internal and external Duties and Responsibilities: Respond to customer requests; status updates returns House customer orders into ERP system quotes into ERP system P21Follow up with vendors for late Purchase Orders as well as receipt of Purchase support for field sales team as daily promise dates in ERP Accounts Receivables with customer past and distribute office high volumes of data with accuracy and identify issues and provide suggestions for cost savings process improvement and enhanced customer ticketing system for communications with internal and external customers (Zendesk).Work closely with other departments to provide exemplary customer note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without Qualifications:High School Diploma or GED requiredExperience using ERP systems preferredEffective individual contributor with the ability to successfully work within a oral and written communication and behave in a professional manner at all organizational skills with the ability to prioritize with Microsoft Office including Outlook Word Excel and sense of urgency with the ability to meet appropriate oriented and results to providing exceptional customer service to both internal and external time management mechanical aptitude with the ability to quickly grasp technical Environment:Office and some field Travel Requirements:Minimal