Customer Service Representative

About the RoleThe Customer Service Representative serves as a key point of contact for customers and internal partners supporting a broad customer base across North America. This role manages order-related communication helps resolve service and logistics issues and coordinates with cross-functional teams to support accurate order processing product availability and a positive customer experienceHow You Will Make an ImpactManage customer and internal inquiries related to orders shipments and inventory through electronic and phone communicate supply chain issues and provide alternative solutions to and process customer orders and returns in accordance with internal and customer-specific supply chain coordination by communicating product availability to forecasting production planning marketing and/or sales logistics through ongoing communication with internal and external shipping teams and customer information systems by keeping contact information and processing requirements as an information hub coordinating with internal and external teams to process custom product additional duties as needed to support customer EssentialsHigh School Diploma or GED Required2 years of experience in Customer Service is a plusStrong attention to detail with accurate data entry review and analysis communication skills with the ability to navigate conflict professionally and to work effectively both independently and as part of a dont just hire great peoplewe take care of salary and incentivesTime off that lets you rechargeRetirement savings optionsGrowth opportunities that elevate your careerComprehensive Medical Dental and Vision benefitsPet insurancebecause your furry friends matter tooStay Connected- follow us on LinkedIn and explore more on our website:Hoffmaster:Overview LinkedInHome Hoffmaster#HGISalary2920 #LI-GZ1