Customer Service Representative Seedway Lakeland, FL

SEEDWAY LLC is headquartered in Hall New York and currently employs 280 employees (including seasonal workers) nationwide. SEEDWAY is part of the GROWMARK system an agricultural subsidiary serving more than 100000 customers across North America Canada and Mexico. SEEDWAY LLC is a full-line seed company providing high quality high-performing farm seed products as well as lawn and turf products throughout Pennsylvania New York New England states Florida and South Carolina. We offer a leading line of vegetable seed for growers in the United States and Eastern Canada.

We are looking for a dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and ensuring smooth order processing from start to finish.

Key Responsibilities:

• Process and manage customer orders including printing invoice verifying credit card transactions enter order into JD Edwards and marking order as shipped. Process credit card refunds accurately and efficiently.
• Follow up on order preparation coordinate with the warehouse and logistics teams and ensure timely delivery to customers.
• Handle any issues related to orders including delays returns exchanges refunds ensuring customer satisfaction.
• Communicates with customers salespersons and other individuals to answer questions disseminate or explain information take orders and address complaints. Respond to customer inquiries through various channels including phone email and WooCommerce order notes.
• Operates office machines such as photocopiers printers and personal computers.

Qualifications:

• Normally requires a high school diploma or the equivalent thereof and 1 3 years or more of clerical related work experience to demonstrate knowledge of professional communication skills typing proficiency and Microsoft Office programs.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Must have and maintain a valid drivers license and satisfactory driving record.
• Demonstrates essential abilities including business knowledge collaboration communication customer focus decision making and skill development.

Why Join Us

• Excellent benefits.
• Health and safety-focused environment.
• A dynamic team-oriented atmosphere.

If youre ready to take on a challenging yet rewarding position with a company that values hard work and commitment we encourage you to apply today