Customer Service Representative — Remote

Customer Service Representative Remote

Activus Connect is a wholly-owned subsidiary of Tech Mahindra is hiring!

Click here to Apply to position with Activus Connect.

About the Role

Were looking forRemote Customer Service Representativeswho are friendly dependable and ready to deliver excellent support to customers from the comfort of home.

Whether youre just starting your career and looking for a great opportunity to grow or you bring years of customer service experience and want a stable remote role with meaningful work this position offers the training support and flexibility to help you succeed.

What Youll Do

As a Customer Service Representative youll be the voice of our company and a trusted resource for customers. Youll assist with questions resolve concerns and create positive experiences during every interaction.

Responsibilities include:

• Answering inbound customer calls chats or messages in a professional and helpful manner
• Listening carefully to customer needs and providing accurate information
• Troubleshooting issues and guiding customers through solutions
• Documenting customer interactions clearly and accurately
• Following company policies procedures and quality standards
• Maintaining a positive attitude even during challenging conversations
• Working collaboratively with team members and leadership to improve the customer experience

Schedule

This is aremote positionwith operating hours between:

7:00 AM 11:00 PM EST Monday through Friday

Candidates must beflexible with schedulingand available to work assigned shifts within these hours. Schedules may vary based on business needs so adaptability is key.

Pay

We believe in setting you up for success with paid training and a clear path forward.

• Pay:$17.00-18.00 per hour

What Were Looking For

You dont need to have your entire career figured out but you do need to bring a positive attitude strong communication skills and a willingness to learn.

Ideal candidates will have:

• Excellent verbal and written communication skills
• A customer-first mindset and a desire to help others
• Strong computer skills and the ability to navigate multiple systems
• Dependability professionalism and attention to detail
• The ability to stay calm and solutions-focused under pressure
• Flexibility to work within the scheduled hours of operation
• Previous customer service call center retail hospitality administrative or support experience is a plus but a great attitude and willingness to learn are just as important

Why Youll Love This Opportunity

This role is a great fit if youre looking for:

• Remote workwith the convenience of working from home
• Paid trainingto help you feel confident before going live
• A chance to build valuable communication problem-solving and technology skills
• A supportive team environment where your work matters
• A role that can be a strong starting point for your career or a dependable next step for experienced professionals
• Steady weekday opportunities with a broad scheduling window

For newer applicants this is a chance to gain real-world professional experience learn transferable skills and grow your confidence. For experienced candidates its an opportunity to bring your customer-focused expertise to a remote role where reliability empathy and professionalism are valued.

Work-From-Home Requirements

Because this is a remote position candidates should have:

• A quiet distraction-free workspace
• Reliable high-speed internet
• The ability to work independently while staying engaged with a remote team
• Comfort using computers online tools and communication platforms

You will need to provide your own equipment for this role that meets the requirements outlined below.

• Desktop or Laptop Computer (Tablets Chromebooks WinBooks Macs or Virtual Machines etc are not permitted)

oProcessor: i5 or newer (or Ryzen 5) 2GHZ processing power or better

oMinimum 16GB RAM

o256 GB SSD

oYou must have administrator access on the computer you are using.

oWindows 11 OS fully up to date.

oA reputable Antivirus software.

• High Speed Internet Access with 20MBPS Download and 20MBPS Upload or better

oYou are unable to use a wireless internet connection for this position you must be hardwired with a hardline cable or DSL connection

oVPNs are not permitted while on the clock

• Dual Monitors at least 20 inch.
• Wired USB headset Plantronics Model 3310 or 3320
• Webcam for meetings and training
• All peripherals must be hardwired for use (keyboard mouse etc.

Who Succeeds in This Role

Our strongest Customer Service Representatives are people who are curious patient and resilient. They enjoy helping others take pride in doing things right and understand that great service can turn someones day around.

If you like solving problems connecting with people and being part of a team that values professionalism and positivity wed love to hear from you.

Apply Today

Ready to take the next step in your career from the comfort of home

Apply today to join our remote customer service team and start building a role where your communication skills positive attitude and commitment to helping others can truly shine.

Candidates must possess permanent unrestricted work authorization in the United States.

We are unable to sponsor or take over sponsorship of an employment Visa including student-to-work visa transitions.

Required Experience:

Junior IC