Customer Service Representative- Pressure Protection

• Timekeeping for the ControlWorx Team that work at ExxonMobil complex. This requires daily reconciliation into the Tracks Exxon system.
• Obtaining time approvals and material requisitions.
• Receive phone calls faxes and emails from external & internal Exxon customers which must be handled on a timely basis. Most of the time the work load will be considered as heavy.
• Information handled will include RFQs Processing Day to Day Repair Work Expediting Repair Work through shops and provide customer updates per their requirements Technical Assistance/Support Factory Support Technical Product Support Delivery Expediting.
• Manage day to day repair activities with support such as purchasing parts or coordinating services.
• Facilitate customer repair requirements in a clear and precise manner.
• Ensure that Inside efforts are aligned with the production shop.
• Support John H Carter accounting department with problem invoices returns and general customer account information.
• Work closely with and support the JHC services principals when required to do so.
• Attend required and preferred training.
• Source Repair Services Product and Product information for customers.
• Support CWX colleagues at all times and especially when overload situations arise.
• Accurately complete quotes order entry and purchase orders.
• Attend Turnaround meetings for large outages
• Backup and support inside sales
• Reduce AR past due amounts
• Ensure timely invoicing and reduce backlog/SNI amounts

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts please submit your request to

Required Experience:

Unclear Seniority