Customer Service Representative

Whats in it for you

We are redefining parking management and having fun doing it! To support our companys culture of investing in our people we offeremployees the following perks:

Hiring immediately!

• $300Referral Bonus!
• Cash Tips Daily
• Flexible Schedule- we are looking for AM PM and Overnight shifts
• Growth Opportunities
• PayActiv On-demand access to earned wages get up to 50% of your earned wages immediately
• Paid training

The following programs are available to help support you free of charge.

• Health Coaching & Resources-One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits:

• 401(k) with Employer Match
• Medical dental vision 3 plan options!

The Spirit of the Position:

TheCustomer Service Representativegreets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you!

You are:

• Charismatic full of energy and happy to help in any way you can.
• Responsible is your middle name. You never disappoint because its not in your nature.
• Good under pressure. You dont fold and get overwhelmed easily.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with minimal supervision
• Able to communicate professionally and effectively.
• Open to feedback differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player.

What will I do

• Greet customers be responsive and timely with correspondence and problem resolution and display a caring attitude develop a rapport with the customer base.
• Assist customers in elevator lobbies lanes and the parking facilities; help direct traffic if required
• Perform traditional cashiering functions as needed for exceptions transactions
• Provide jump start and vehicle location assistance as directed by supervisors
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor can-do attitude.
• Move through facilities monitoring areas and looking for customers in need of assistance
• Contribute to general maintenance of the garage wiping down surfaces and equipment picking up trash/debris etc.
• Basic troubleshooting of minor equipment failures
• Complete miscellaneous duties as assigned.

Education:

• High school diploma or GED preferred but not required.

Experience:

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible work multiple facility locations.
• Ability to handle challenging and at times emotionally charged situations and de-escalate situations.
• Ability to speak read and comprehend the English language.
• Must be able to make decisions independently and know when to refer to management for assistance.

Physical Demands:

• Willingness to work in the elements heat wind snow rain etc.
• Ability to lift push and pull up to 20 pounds.
• Ability to stand walk and run for extended periods of time.
• Ability bend stoop squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt

LAZ Parking is an equal opportunity all our employment practices including hiring we are firmly committed to provide equal employment opportunity (EEO) to all persons regardless of race color religion sex national origin disability age genetics Vietnam era special disabled recently separated and other protected veterans or any other characteristic protected by federal state or local law. No question in our application process is used for the process of limiting or excluding any applicants consideration for employment on such grounds.

This Employer participates in E-Verify.

Required Experience:

Unclear Seniority