Customer Service Representative

Yumifys is seeking a professional friendly and customer-focused Customer Service Representative to join our growing team.

In this role you will serve as an important point of contact between Yumifys and its customers. You will answer questions provide information address concerns document interactions and help customers receive timely and professional assistance.

The ideal candidate communicates clearly enjoys helping people stays calm when resolving problems and can provide a consistently positive customer experience.

Key responsibilities

• Respond to inbound inquiries via phone email and chat ensuring accurate and timely resolutions.

• Document all interactions in the CRM system updating customer records and tracking issue status.

• Identify and troubleshoot product or service issues escalating complex cases to appropriate teams.

• Manage a high volume of requests while maintaining quality and adherence to service level agreements.

• Provide proactive followup to close loops and improve the overall customer experience.

• Collaborate with sales technical and operations teams to resolve crossfunctional problems.

• Continuously improve processes by sharing feedback and best practices with leadership.

Required qualifications

• 15 years of experience in a customer support or callcenter environment.

• Excellent written and verbal communication skills with strong activelistening abilities.

• Proficient typing speed of at least 60 wpm and comfortable using CRM platforms (e.g. Salesforce Zendesk).

• Demonstrated ability to multitask prioritize and manage time effectively in a remote setting.

• Proven problemsolving and conflictresolution skills.

• Reliable highspeed internet connection and a dedicated home office workspace.

Nice to have

• Experience with additional support tools such as livechat software or ticketing systems.

• Familiarity with basic data analysis to identify trends and improve service quality.

• Certification in customer service or related fields (e.g. HDI ITIL).

• Previous remote work experience with a track record of meeting performance metrics.

Required Skills:

Communication Typing speed Customer service Multitasking CRM knowledge Time management Remote work CRM Active Listening Conflict Resolution Customer Support