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Customer Service Representative, Office Coffee Solutions
Job Location:
Job Location:
Groveport, OH - USA
Hourly Salary:
$ 18 - 20
Hourly Salary:
Posted:
29 May 2026 (30+ days ago)
Posted:
Application Deadline:
8 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking a detail-oriented Customer Service Representative to support daily operations and ensure accurate order processing and fulfillment for Office Coffee Service (OCS) products. This role is primarily focused on administrative and operational support.
You will work closely with internal teams to manage orders maintain accurate records and ensure timely addition this role includes hands-on warehouse responsibilities to check on availability of product.
Shift: Monday - Friday 7 AM to 3:30 PM
Shift: Monday - Friday 7 AM to 3:30 PM
Essential Duties & Responsibilities
- Support customer service operations by managing inquiries through internal systems (email JIRA and other platforms) with limited direct customer interaction
- Maintain accurate customer data delivery orders and invoices across company systems
- Assist in processing and verifying OCS orders to ensure accuracy and timeliness
- Collaborate with internal teams to resolve issues and ensure completion of requests
- Monitor case activity within third-party portals and ensure proper follow-up
- Audit monthly invoices and distribute outstanding or additional billing
- Create invoices for non-standard charges such as shrink minimums billable hours and credits
- Support cross-functional projects and assist with implementation of new processes and procedures
- Perform additional duties and special projects as assigned
Job Requirements
- Strong attention to detail and organizational skills
- Ability to work independently in a structured process-driven environment
- Comfortable using multiple systems and managing administrative tasks must have strong Excel skills
- Team-oriented mindset with strong internal communication skills
Benefits
We prioritize the health wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.
Full-time team members are eligible for medical dental and vision insurance life insurance disability insurance parental leave 401(k) with company match at-work dining perks flexible schedules generous PTO and a total rewards program. Team Members can also use our inclusive employee assistance program.
Part-time Team Members are eligible for our 401(k) with company match at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming on-the-job training corporate-hosted courses certifications and team events.
Full-time team members are eligible for medical dental and vision insurance life insurance disability insurance parental leave 401(k) with company match at-work dining perks flexible schedules generous PTO and a total rewards program. Team Members can also use our inclusive employee assistance program.
Part-time Team Members are eligible for our 401(k) with company match at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming on-the-job training corporate-hosted courses certifications and team events.
Required Experience:
Unclear Seniority
About Company
The Great Lakes leader in office food and beverage services. Office micro markets | vending | office coffee & snacks. Food Your Way.
