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Customer Service Representative
Job Location:
Job Location:
Newport News, VA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 October 2026 (Yesterday)
Posted:
Application Deadline:
18 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Overview
We are seeking a customer-focused Customer Service Representative to support a Distribution Customer Care team by serving as a key point of contact for internal branch customers. This role is responsible for researching and resolving order-related inquiries coordinating with distribution centers vendors carriers and internal departments and ensuring timely communication and resolution of customer requests.The ideal candidate has customer service experience within a logistics supply chain distribution or order management environment and thrives in a fast-paced metrics-driven setting.
Responsibilities
Customer Service & Issue Resolution
- Respond to branch inquiries through ticketing systems and other communication channels
- Research and resolve order shipment delivery inventory and fulfillment issues
- Provide professional and timely updates regarding request status and resolutions
- Take ownership of issues from initial research through final resolution
- Maintain accurate documentation of customer interactions and outcomes
Logistics & Order Management Support
- Coordinate with distribution centers vendors carriers and internal departments
- Process:
- Order cancellations
- Shipping updates
- Address changes
- Freight reconsignments
- Monitor order flow and shipment activity to ensure timely resolution
- Support inventory movement and fulfillment-related inquiries
Administrative & Reporting Support
- Work with reports and spreadsheets to identify discrepancies
- Sort filter and analyze large data sets in Excel
- Document findings and maintain organized records
- Manage communications reports and case documentation efficiently
- Support service level agreement (SLA) compliance and productivity goals
Continuous Improvement
- Identify operational inefficiencies and process improvement opportunities
- Contribute ideas that improve customer experience and service delivery
- Assist in maintaining team quality and productivity standards
Required Qualifications
- High School Diploma or equivalent
- Minimum 2 years of customer service order management logistics support supply chain distribution or related experience
- Strong preference for:
- Internal customer support experience
- Email-based customer support
- 1-2 years of Microsoft Office experience including:
- Outlook
- Teams
- Excel
- Intermediate Microsoft Excel skills including:
- Working with reports and spreadsheets
- Sorting and filtering large data sets
- Identifying discrepancies
- Documenting findings
- 1-2 years of experience in:
- Supply chain
- Logistics
- Distribution
- Transportation
- Warehouse operations
- Order management
- Strong written and verbal communication skills
- Strong organizational analytical and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proven reliability professionalism and attendance
Preferred Qualifications
- ERP system experience such as:
- SAP
- Oracle
- ServiceNow or other ticket management platform experience
- Workday experience
- Experience with shipping and tracking systems such as:
- UPS
- FedEx
- Understanding of:
- Order entry
- Order tracking
- Supply chain workflows
- Inventory movement
- Vendor relationships
Required Experience:
Unclear Seniority
About Company
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