Customer service representative

Whats in it for you

We are redefining parking management and having fun doing it! To support our companys culture of investing in our people we offeremployees the following perks:

• Great Base Pay
• Growth Opportunities
• PayActiv On-demand access to earned wages get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employeefreeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits:

• 401(k) with Employer Match
• Medical dental vision 3 plan options!

The Spirit of the Position:

TheCustomer Service Representativecreates a welcoming atmosphere for our customers and clients by providing excellent customer service while answering calls/emails helping to address inquiries and sharingpolicies and procedures with the on-campus customer office you will act as the face of our operation directly interacting with a lively and diverse community ofguests.

Principal Job Duties:

• Greet customers (by name if possible) and develop a rapport with the on-campus customer base.
• Regardless of situation actively embody LAZs values of respect commitment to people honesty and integrity and trust as you engage with customers.
• Address customer concerns and complaints in an efficient and timely manner while maintaining a caring attitude.
• Assist guests students and staff/faculty members with purchasing parking products and navigating our online systems.
• Clearly and accurately communicate policies and procedures to customers to foster compliance among parkers.
• Handle in-office cash check and credit card transactions with care and integrity.
• Maintain an open line of communication with Management to stay up-to-date on office policies.
• Investigate citations and communicate findings to the campus Adjudicator as part of the citation appeals process.
• Adhere to standardized responses when responding to phone calls voicemails and emails.
• Maintain the accuracy of various logs and databases ranging from sales reports to case management systems.
• Performing all job duties in compliance with LAZs Standard Operating Procedures.
• Performing other related duties as assigned by Management.

Requirements

Education:

• High school diploma or GED required.

Experience:

• Strong customer service experience.
• Strong understanding of computer systems.
• Call center experience is preferred but not required.
• Parking industry experience is preferred but not required.
• Knowledge of Excel Word Power Point and General Microsoft Office Applications.

Skills:

• Ability to communicate professionally and effectively.
• Excellent phone interpersonal and organizational skills.
• Ability to speak read write and comprehend the English language.
• Bi-lingual abilities are preferred but not required.
• Must be open to feedback differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands:

• Ability to lift push and pull at least 10 pounds.

LAZ Parking is an equal opportunity all our employment practices including hiring we are firmly committed to provide equal employment opportunity (EEO) to all persons regardless of race color religion sex national origin disability age genetics Vietnam era special disabled recently separated and other protected veterans or any other characteristic protected by federal state or local law. No question in our application process is used for the process of limiting or excluding any applicants consideration for employment on such grounds.

This Employer participates in E-Verify.

Required Experience:

Unclear Seniority