Customer Service Representative Memphis

At Volt our greatest strength is our people

Volt is immediately hiring a Customer Service Representative in Memphis TN.

Perks of the Job!

• Pay/Benefits
• Global Organization
• Multiple Shifts Available
• Long Term Assignment

As a Customer Service Representative you will:

• Respond to customer inquiries via phone email chat and in-person interactions.
• Resolve customer complaints and issues in a timely and professional manner.
• Provide accurate information regarding products services policies and procedures.
• Process orders returns refunds and account updates.
• Document customer interactions and maintain detailed records in company systems.
• Collaborate with internal departments to address customer needs and resolve complex issues.
• Maintain a high level of customer satisfaction and meet established service metrics.
• Identify opportunities to improve processes and enhance the customers experience.
• Handle sensitive customer information while maintaining confidentiality and compliance.
• Support administrative tasks and data entry as needed.

This is a full-time contract to perm opportunity.

The ideal candidate will have:

• 1 years of customer service retail hospitality call center administrative or client-facing experience preferred.
• Excellent verbal and written communication skills with the ability to interact professionally with customers from diverse backgrounds.
• Strong active listening and problem-solving abilities with a focus on resolving customer concerns efficiently and effectively.
• Ability to remain calm patient and professional when handling difficult situations or high-volume workloads.
• Detail-oriented with strong organizational and time management skills.
• Proficient in Microsoft Office Suite and comfortable learning new software CRM systems and customer service platforms.
• Ability to multitask prioritize responsibilities and work in a fast-paced environment.
• Strong data entry and documentation skills with a high level of accuracy.
• Demonstrated commitment to providing exceptional customer experience and building lasting customer relationships.
• High School Diploma or GED required.

Pay Rate: $20.00 to $25.00 per hour.

Pay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health dental vision term life short term disability AD&D 401(k) Sick time and other types of paid leaves (as required by law) Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please email or call (866). Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance the Los Angeles Fair Chance Initiative for Hiring Ordinance and other applicable laws.

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