Customer Service Representative

Title: CustomerService Representative

Location: Madison CT
Job Type:Temp to hire orDirect Placement
Schedule: MondayFriday 8:00 AM4:30/5:00 PM
Compensation: Up to $75000 annually based on experience

Position Overview

Revere Staffing Partners is seeking an experiencedCustomer Service Representativefor a direct-hire opportunity with an established printing and converting operation in Madison CT.

Printing industry experience isrequiredfor this position.

The Customer Service Representative will serve as an important connection between customers sales and production. This roleis responsible formaintainingstrong customer relationships ensuring order accuracy and helping coordinate information throughout the production and shipping process.

Key Responsibilities

• Enter customer orders into the open job system.

• Assistwith preparing sales order entry forms.

• Prepare andmaintaincustomer release and shipping documentation.

• Track customer inventories.

• Send confirmation letters for estimates and orders.

• Track orders throughout the entire process from artwork through production and shipment.

• Respond to customer questions and providetimelyorder updates.

• Communicate with sales production and customers to keep projects moving efficiently.

• Prepare reports related to customer purchases.

• Identifyandassistin resolving potential customer or production issues.

• Maintainaccuratecustomer and order records.

• Performadditionalreporting and administrative responsibilities as requested by management.

Skills & Qualifications

• Printing industry experience isrequired.

• Minimum of 3 years of customer service or sales experience.

• Strong written and verbal communication skills.

• Excellent interpersonal and customer service skills.

• Strong organizational skills with the ability to prioritize multiple projects.

• Ability to remain professional and effectively handle customer concerns.

• Strong attention to detail and order accuracy.

• Proficiencywith Microsoft Office or equivalent software.

• Ability to work effectively with customers sales teams and production personnel.

• Associate degree preferred but notrequired.

For more information please contactor.

Revere Staffing Partners is an Equal Opportunity Employer (EOE) and values diversity in the workplace.

Required Experience:

Unclear Seniority