Customer Service Representative

Specific Responsibilities

Receive review and process customer orders and requests received by phone email customer portal EDI or other approved channels.

Enter and maintain accurate order information in SAP and related systems including customer details material numbers quantities pricing requested dates delivery instructions and documentation.

Monitor orders from entry through shipment and delivery; communicate status availability backorders delivery changes and follow-up actions to customers field sales and internal stakeholders.

Act as a liaison between customers field sales production scheduling plants supply chain logistics shipping credit and accounts receivable to help expedite orders and resolve issues.

Research and resolve customer inquiries related to order status product availability pricing discrepancies invoices credits debits returns re-bills and shipment concerns.

Coordinate return material paperwork and related follow-up in accordance with company policy.

Escalate urgent customer concerns recurring issues or service risks to management with clear facts impact and recommended next steps.

Support daily and weekly backorder open order and customer follow-up reporting as assigned.

Maintain professional working relationships with customers field sales plants planners and internal support teams.

Encourage customers to use approved ordering and self-service tools where appropriate including customer portal or system order processes.

Follow established customer service policies standard work documentation requirements and compliance expectations.

Identify process improvement opportunities and share feedback that can improve customer experience order accuracy communication and internal handoffs.

Perform other duties as assigned by the manager.

Qualifications :

High school diploma or equivalent required; associate or bachelors degree preferred.

Two or more years of customer service order management inside sales support manufacturing distribution or related business experience preferred.

Experience with SAP or other order entry software preferred; Microsoft Office and email proficiency required. Salesforce customer portals reporting tools or Power BI experience is a plus.

Strong communication organization time management attention to detail and problem-solving skills required.

Ability to manage multiple priorities follow through on commitments and work effectively in a high-volume environment.

Ability to handle difficult customer situations professionally and maintain composure under pressure.

Ability to develop and maintain effective working relationships with customers and employees throughout Sika.

Additional Information :

Perks & Benefits

• 401K with generous company match
• Bonuses
• Medical Dental and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid Time Off Paid Holidays
• Floating Holidays Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship empowering each individual to make decisions learn from experiences and shape their own career path. The safety and well-being of employees are top priorities at Sika with a strong commitment to open communication and maintaining a safe addition Sika actively contributes to the community and promotes sustainability by giving back minimizing environmental impact and embracing social responsibility.

We offer competitive salaries aligned with local market benchmarks and the specific scope and responsibilites of each role.  Compensation is determined based on skills relevant to the position education and or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Corporation is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.

We offer competitive salaries aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Remote Work :

No

Employment Type :

Full-time