Customer Service Representative

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Position is primarily remote/work from home but will require occasional attendance at the local McKesson office.

Job Summary:

The Customer Care Representative serves as a frontline customer experience professional supporting McKessons 3PL business. This role is responsible for providing exceptional service through inbound customer interactions order management account support and issue resolution. The representative partners with customers to ensure a seamless experience by entering and tracking orders coordinating returns resolving inquiries and managing Salesforce cases within defined service level agreements (SLAs).

Key Responsibilities:

• Manages clients customer orders according to established program business rules. Order management includes manual order entry verification of electronically submitted orders and execution of special customer order requirements.
• Answers inbound calls and inquiries from the clients customers and the client representatives for order placement order status returns and designated client topics. Triages inquiries to client partners per pre-defined processes.
• Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner.
• Investigates and resolves customer issues including but not limited to shipment discrepancies delivery delays pricing differences order blocks
• Works collaboratively with internal partners such as Program Managers DC Operations Quality Assurance Master Data Credit and Collections to promote client and customer satisfaction
• Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption
• Provides reporting as needed to support the client and operation
• Attends client meetings as needed to represent the Customer Care function.
• Processes return orders according to the client return policy
• Coordinates the creation of new client customers through the master data process.

Minimum Job Qualifications:

Typically requires 1 years of relatedcustomer service experience.

Required Skills:

Strong written communication skills

Basic math skills

Self-motivated on all initiatives

Computer literacy in a Windows environment

Multi-tasking/pivoting from one client to another

Works with sense of urgency

Proficient in Microsoft Excel and Outlook

Process Improvement focused

Preferred Skills:

Proficient in Sales Force

Proficient in SAP

Work Environment:

Environment (work at home/hybrid) Office Environment

Physical Requirements (being able to work sitting for 8 hours a day)

Monday-Friday
9:30 AM - 6:00 PM EST

Starting pay: $17.00 - $18.00 per hour based on skills qualifications and relevant experience

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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