Customer Service Representative

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development

• Greet customers in person by phone and email
• Manage customer projects from quote through delivery
• Learn customer goals and recommend the best print and signage solutions
• Prepare quotes invoices and work orders
• Coordinate with production to ensure jobs are completed accurately and on time
• Guide customers through proof approvals
• Keep customers informed on project status and timelines
• Build long-term customer relationships that generate repeat business
• Identify opportunities to recommend additional products and services
• Package and ship completed orders (FedEx UPS USPS)
• Help maintain office and shipping supplies

• Customers ask for you by name
• Orders are accurate and organized
• Production receives complete clear job information
• Customers stay informed throughout every project
• You naturally identify opportunities to add value

• Service-first attitude with excellent communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple projects and deadlines
• Professional dependable and accountable
• Comfortable discussing pricing and product options
• Strong computer skills
• Willingness to learn print products materials and software

• 3 years of customer service experience
• Print copy signage or marketing industry experience is a plus
• Experience with quoting or order management systems is helpful

• $18.00$22.00 per hour (based on experience)
• Health insurance
• Dental insurance
• 401(k) with company matching
• Paid time off
• Paid training and professional development

• Build lasting relationships with customersnot just process orders.
• Work on a wide variety of interesting print signage and marketing projects.
• Join a supportive team that values quality accountability and continuous growth.
• Make a direct impact on customer satisfaction and the success of a respected local business.

We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry from print signs and marketing to online ordering portals and more we believe a rewarding career is shaped by people purpose and passion.

If you dream of being part of an organization with a great heritage progressive leadership and cutting-edge technology discover the world that is Sir Speedy and its independent franchisees. Sir Speedy is a leading industry provider of printing signs and marketing services but were less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes we work hardand play harder. Its part of our DNA.

With several career paths to choose from sales marketing design production operations no matter the role you choose youll be working in an organization that cares about you. At Sir Speedy you can make a difference.